Support

Official page: This page is maintained by Frozenbyte, the developers of Starbase, and cannot be edited by users. Information on this page has been confirmed to be correct at the time of writing (please get in touch if you notice anything odd or outdated).

Summary

Welcome to the support page - we'll be adding stuff here as we go.

If you have anything that would be helpful on this page (and reduce our support load), please DM JoelFB#7362 (with a clear message about Wiki support page help - DM backlog is getting big too!).

Important notes

Last updated: 1 Aug 2021

Don't use Easy Build Hall with normal ships!

Using the Easy Build Hall only works with the tutorial Laborer (module) ship. It does not work with any other ship! It will work with new custom designs built from modules from scratch by you, but no existing ship, such as a ship bought from a store, can use the Easy Build Hall and survive. This is the #1 reason for broken ships at the moment.

Don't use normal items or objects in Easy Build Hall!

Do not use normal items/objects in Easy Build Hall/Mode. Only use modules in Easy Build. Normal items/objects can be used with the Bolt Tool though.

You can get a new tutorial Laborer by completing the Repair Job again!

If your Laborer ship has broken down for any reason, you can get another one by simply completing the Repair Job again. You should be able to do this without touching any of the settings. However you can also see if restarting the Tutorial helps, in the ESC menu -> Settings -> Tutorial.

You can craft anywhere, you don't need to be in Easy Build Hall

The tutorial instructs you to craft in the Easy Build Hall, however you can craft anywhere in space, for example on top of your own spaceship. You do not need to be in Easy Build Hall to craft. In fact, other people can craft on your bench too. You don't even need to bolt it down (but bolting your crafting bench is recommended if you intend to move the ship).

You may have already received a voucher

If you've requested a voucher, it's possible you may have already received it - check your Bank Statement (you can search). We do not always send any message after the voucher (especially if done via Discord, where we just mark the request with an emote), so you may not be fully aware. In any case please do not file another request, we are working in order of requests and new ones don't help.

Lost or broken ships

Ships can get broken or lost during the Early Access launch period far easier than normal due to multiple game bugs. We are struggling with the support load this has caused, and are lagging in fulfilling the support requests. We are currently (as of 31 July 2021) unable to do special requests such as warping ships (i.e. if you've lost a ship with ore cargo). We should be able to start doing these once the first week is behind us and we're not getting more requests than we can handle. We can possibly do them later as well, our servers track your ships and we can investigate these better when we have more time to spend on an individual case. The same goes for other complicated situations as well. We apologize for the inconvenience and delay!

In the meantime, here are some tips:

• The tutorial will grant you a new Laborer with a 2 hour cooldown
• Go to the Settings menu -> Tutorial, and choose the Repair Job
• Once you go to the Repair Job area and complete it, you should receive another Laborer

If everything else fails, you can try to reset the tutorial completely by going to the ESC menu -> Settings -> Tutorial -> Reset Tutorial. This does not work in all cases but it's good to try if everything else has already failed.

Grinding away when your ship is lost or broken

Starbase isn't tied to a single ship - it's intended for players to have multiple ships (for different purposes, or just as backup). If you lose one ship, you can still play with another ship (provided that you can get another Laborer from the Tutorial or have enough ores to buy from the stores, or get a voucher).

You can also dismantle the tutorial Laborer to parts and sell the parts for credits (which you can use to buy ores from the Auction House).

Ship vouchers

What are vouchers

Vouchers are used by the game's support team to refund lost or broken spaceships. You can request a voucher by filing an F1 Feedback Tool report for Ingame help. Please specify the ship you're requesting the voucher for, and some details of what happened.

How to know if you've got a voucher

A voucher will show up in the Bank Statement info when received. You can go to the Inventory and check the CV tab, and then Bank Statement. The voucher should show up as a "Received ship voucher" entry.

Find Sunny Ship Center

Each Origin station has a "Sunny Ship Center". It's a green-yellow building (but not the OKI building). Sunny Ship Center sells "starter" versions of many ships, designed for the early experience. These ships only require ores that are found within the safe zone of the Origin station(s). Other stores may sell ships that require more rare ores.

Laborer in the middle of Sunny Ship Center

Enter the Sunny Ship Center from the ground level, and find the "Central Showroom" (it's in the middle). There you will find the "Laborer module" ship.

Buy with voucher

Once you've located the ship you have the voucher for, simply press the Buy button and you will get the ship free of cost.

Ship Shops vs Starter ships

There are multiple Ship Shops that sell ships. However they may require additional ores not found within the safe zone.

Also please note the Easy Build Hall (/Mode) does not support any store bought ships besides the Laborer module!