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Difference between revisions of "Support"
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=== Don't use Easy Build Hall with normal ships! === | === Don't use Easy Build Hall with normal ships! === | ||
Using the Easy Build Hall only works with the tutorial Laborer (module) ship. It does not work with ''any other'' ship! It will work with | Using the Easy Build Hall only works with the tutorial Laborer (module) ship. It does not work with ''any other'' ship! It will work with new custom designs built from modules from scratch by you, but no existing ship can use the Easy Build Hall and survive. This is the #1 reason for broken ships at the moment. | ||
=== You can get a new tutorial Laborer by completing the Repair Job again! === | === You can get a new tutorial Laborer by completing the Repair Job again! === | ||
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== Ship vouchers == | == Ship vouchers == | ||
=== What are vouchers === | |||
Vouchers are used by the game's support team to refund lost or broken spaceships. You can request a voucher by filing an F1 Feedback Tool report for Ingame help. Please specify the ship you're requesting the voucher for, and some details of what happened. | |||
=== How to know if you've got a voucher === | === How to know if you've got a voucher === | ||
A voucher will show up in the Bank Statement info when received. You can go to the Inventory and check the CV tab, and then Bank Statement. The voucher should show up as a "Received ship voucher" entry. | |||
[[File:starbase_voucher_bank_statement3.png|713px|link=]] | |||
=== Find Sunny Ship Center === | === Find Sunny Ship Center === | ||
Each Origin station has a "Sunny Ship Center". It's a green-yellow building (but not the OKI building). | Each Origin station has a "Sunny Ship Center". It's a green-yellow building (but not the OKI building). Sunny Ship Center sells "starter" versions of many ships, designed for the early experience. These ships only require ores that are found within the safe zone of the Origin station(s). Other stores may sell ships that require more rare ores. | ||
[[File:starbase_voucher_sunnyship_location.jpg|400px]][[File:starbase_voucher_sunnyship_logo.jpg|400px|link=]][[File:starbase_voucher_sunnyship_location_entrance.jpg|400px|link=]] | |||
=== Laborer in the middle of Sunny Ship Center === | === Laborer in the middle of Sunny Ship Center === | ||
Enter the Sunny Ship Center from the ground level, and find the "Central Showroom" (it's in the middle). There you will find the "Laborer module" ship. | |||
[[File:starbase_voucher_sunnyship_central.jpg|400px|link=]][[File:starbase_voucher_sunnyship_laborer_upclose.jpg|400px|link=]] | |||
=== Buy with voucher === | === Buy with voucher === | ||
Once you've located the ship you have the voucher for, simply press the Buy | Once you've located the ship you have the voucher for, simply press the Buy button and you will get the ship free of cost. | ||
[[File:starbase_voucher_shipshop_free.jpg|400px|link=]] | |||
=== Ship Shops vs Starter ships === | === Ship Shops vs Starter ships === | ||
There are multiple Ship Shops that sell ships. | There are multiple Ship Shops that sell ships. However they may require additional ores not found within the safe zone. | ||
Also please note the Easy Build Hall (/Mode) does not support any store bought ships besides the Laborer module! | |||
Revision as of 23:59, 30 July 2021
Official page: This page is maintained by Frozenbyte, the developers of Starbase, and cannot be edited by users. Information on this page has been confirmed to be correct at the time of writing (please get in touch if you notice anything odd or outdated).
Summary
Welcome to the support page - we'll be adding stuff here as we go.
Important notes
Last updated: 31 July 2021
Don't use Easy Build Hall with normal ships!
Using the Easy Build Hall only works with the tutorial Laborer (module) ship. It does not work with any other ship! It will work with new custom designs built from modules from scratch by you, but no existing ship can use the Easy Build Hall and survive. This is the #1 reason for broken ships at the moment.
You can get a new tutorial Laborer by completing the Repair Job again!
If your Laborer ship has broken down for any reason, you can get another one by simply completing the Repair Job again. You should be able to do this without touching any of the settings. However you can also see if restarting the Tutorial helps, in the ESC menu -> Settings -> Tutorial.
Ship vouchers
What are vouchers
Vouchers are used by the game's support team to refund lost or broken spaceships. You can request a voucher by filing an F1 Feedback Tool report for Ingame help. Please specify the ship you're requesting the voucher for, and some details of what happened.
How to know if you've got a voucher
A voucher will show up in the Bank Statement info when received. You can go to the Inventory and check the CV tab, and then Bank Statement. The voucher should show up as a "Received ship voucher" entry.
Find Sunny Ship Center
Each Origin station has a "Sunny Ship Center". It's a green-yellow building (but not the OKI building). Sunny Ship Center sells "starter" versions of many ships, designed for the early experience. These ships only require ores that are found within the safe zone of the Origin station(s). Other stores may sell ships that require more rare ores.
Laborer in the middle of Sunny Ship Center
Enter the Sunny Ship Center from the ground level, and find the "Central Showroom" (it's in the middle). There you will find the "Laborer module" ship.
Buy with voucher
Once you've located the ship you have the voucher for, simply press the Buy button and you will get the ship free of cost.
Ship Shops vs Starter ships
There are multiple Ship Shops that sell ships. However they may require additional ores not found within the safe zone.
Also please note the Easy Build Hall (/Mode) does not support any store bought ships besides the Laborer module!