Technical help - Revision history

JoelFB: added support template

2021-08-05T22:20:39Z

added support template

← Older revision		Revision as of 01:20, 6 August 2021
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			{{Official_Info}}
			{{Starbase_Support}}
	__TOC__		__TOC__
	~~{{Official_Info}}~~

	Check out [[System_requirements]] for information on what it takes to run Starbase.		Check out [[System_requirements]] for information on what it takes to run Starbase.

JoelFB: Protected "Technical help" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite))

2021-07-26T21:47:43Z

Protected "Technical help" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite))

← Older revision

Revision as of 00:47, 27 July 2021

JoelFB: /* Technical information */ low framerate tips

2021-07-25T19:43:50Z

Technical information: low framerate tips

← Older revision		Revision as of 22:43, 25 July 2021
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	Check out [[Technical problems]] page for various technical problems and proposed solutions.		Check out [[Technical problems]] page for various technical problems and proposed solutions.

			== Low framerate improvement tips ==

			Here's a few tips to improve performance on e.g. laptops or on systems using older hardware:

			# Adjust the resolution and graphics settings in the Settings->Graphics menu (use Very Low and Low where possible, and a resolution such as 1280x720)
			# Optimize the resolution further by using RenderResolutionScale 0.5 as explained in [[Technical_options#Adjust_internal_resolution_scale\|Technical options]]

			If the game still doesn't run smoothly, your hardware may not be up to the task, unfortunately. Starbase requires quite a lot from the system and especially the graphics card.

			Our #1 suggestion in that case is to look into [https://www.nvidia.com/geforce-now/ GeForce NOW], a streaming service by NVIDIA. The free tier has queue times but is free to test out.

	= General troubleshooting =		= General troubleshooting =

JoelFB: /* Technical information */ added Technical problems page

2021-07-24T21:14:55Z

Technical information: added Technical problems page

← Older revision		Revision as of 00:14, 25 July 2021
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	You can adjust many [[Technical options]] outside of the game. This can help with e.g. rendering performance.		You can adjust many [[Technical options]] outside of the game. This can help with e.g. rendering performance.

			== Technical problems ==

			Check out [[Technical problems]] page for various technical problems and proposed solutions.

	= General troubleshooting =		= General troubleshooting =

JoelFB: /* General troubleshooting */ CPU and GPU issues + general note and disclaimer

2021-07-18T23:44:42Z

General troubleshooting: CPU and GPU issues + general note and disclaimer

← Older revision		Revision as of 02:44, 19 July 2021
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	= General troubleshooting =		= General troubleshooting =

			Please find below some notes on various hardware and software issues. However please note that we (Frozenbyte, developers of Starbase) provide these notes as "primers" on the topics discussed below. Some of these topics may be extremely complex and we are only scratching the surface here, please find more information online. Please be careful when making any changes based on these notes, we do not make any guarantees that they work and we do not take any responsibility for the suitability of help provided here, these notes are only meant to help our players find clues and make informed decisions on their own.

	== Installing new graphics drivers ==		== Installing new graphics drivers ==
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	== Running Starbase makes Discord or other programs laggy or run slow ==		== Running Starbase makes Discord or other programs laggy or run slow ==
	This is a general problem not directly related to Starbase as of July 2021 (happens with many other games as well). For Discord the solution is to turn off Hardware Acceleration in Discord Settings (-> App Settings, Advanced, Hardware Acceleration).		This is a general problem not directly related to Starbase as of July 2021 (happens with many other games as well). For Discord the solution is to turn off Hardware Acceleration in Discord Settings (-> App Settings, Advanced, Hardware Acceleration).

			== CPU and GPU issues ==

			If you are experiencing strange issues in running Starbase and other games, there can be a hardware issue at play in addition to game issues. To some degree it may be best to adjust game settings to minimize any such issues, however if that's not enough, you can look into your hardware and any potential issues.

			'''GPU memory temperatures:''' Graphics cards these days use very fast memory, and lots of it - and they generate heat, which is then cooled off. The typical memory operating temperature is 95-105°C at maximum. If the memory is too hot, the GPU may start to throttle memory, causing issues for the user, such as crashes. This is especially true for GDDR6 memory as opposed to GDDR5, and many new AMD and NVIDIA graphics cards use GDDR6 these days. GDDR6X memory used on e.g. NVIDIA 3080 RTX cards is even faster and thus requires more power and cooling. See the note below for monitoring software to measure the memory temperatures.

			'''Windows power limit:''' Windows has built-in methods to limit CPU usage. You can find this in <code>Control Panel -> Hardware and Sound -> Power Options -> browse the various Advanced options and find Processor Power Management -> Maximum processor state</code> (see e.g. [https://www.laptopmag.com/articles/use-maximum-cpu-power-windows-10 Laptopmag.com for some pictures]). This setting works for both desktop computers and laptops (laptops have an extra option "On battery"). This may help in some cases to reduce minor issues - however if you notice an improvement, it's always a good idea to understand why the original problem is happening (in case your hardware has a problem and might need fixing to prevent any damage etc). For further advanced methods you can search for "Set Priority" and "Set Affinity" for some more advanced ways (generally they should be modified only if you understand what you're doing).

			=== Software for monitoring ===
			There are multiple monitoring and tweaking software available related to hardware, including e.g. the popular [https://www.cpuid.com/softwares/hwmonitor.html HWMonitor]. AMD has its own [https://www.amd.com/en/technologies/ryzen-master Ryzen Master tool] available for their Ryzen CPUs (allowing overclocking but it can also be used just for monitoring and controlling the temperatures).

	= Specific issues =		= Specific issues =

JoelFB: /* General troubleshooting */ Discord hardware accelaration

2021-07-18T23:08:49Z

General troubleshooting: Discord hardware accelaration

← Older revision		Revision as of 02:08, 19 July 2021
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	If you are asked to deliver the dump to the developers, go to the folder where the dump was created and zip it with your favorite zip program (we are ok with .zip and .7z). If you have a means to upload the file, please do so, otherwise ask for developer guidance.		If you are asked to deliver the dump to the developers, go to the folder where the dump was created and zip it with your favorite zip program (we are ok with .zip and .7z). If you have a means to upload the file, please do so, otherwise ask for developer guidance.

			== Running Starbase makes Discord or other programs laggy or run slow ==
			This is a general problem not directly related to Starbase as of July 2021 (happens with many other games as well). For Discord the solution is to turn off Hardware Acceleration in Discord Settings (-> App Settings, Advanced, Hardware Acceleration).

	= Specific issues =		= Specific issues =

JoelFB: added some technical Q&A

2021-07-17T15:23:27Z

added some technical Q&A

@@ Line 2: / Line 2: @@
 {{Official_Info}}
-= General troubleshooting =
+Check out [[System_requirements]] for information on what it takes to run Starbase.
 == Technical options ==
 You can adjust many [[Technical options]] outside of the game. This can help with e.g. rendering performance.
 == Installing new graphics drivers ==

JoelFB: /* General troubleshooting */ added link to options

2021-07-08T13:46:22Z

General troubleshooting: added link to options

← Older revision		Revision as of 16:46, 8 July 2021
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	= General troubleshooting =		= General troubleshooting =

			== Technical options ==

			You can adjust many [[Technical options]] outside of the game. This can help with e.g. rendering performance.

	== Installing new graphics drivers ==		== Installing new graphics drivers ==

JoelFB: /* Specific issues */ windows 32-bit issue

2021-06-19T14:20:35Z

Specific issues: windows 32-bit issue

← Older revision		Revision as of 17:20, 19 June 2021
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	The workaround for the affected GPUs was to use older drivers such as 461.92 or the Studio drivers 462.31. The issue was most likely introduced in drivers 465.89 onwards. Other vendors' GPUs were unaffected. <br />NVIDIA released fixed drivers 466.47 on May 18, 2021 which can be downloaded on [https://www.nvidia.com/Download/index.aspx their website]. The issue should be solved with new drivers (if it persists, there may have been a problem in updating the drivers, and a full uninstall of the graphics drivers may be required).		The workaround for the affected GPUs was to use older drivers such as 461.92 or the Studio drivers 462.31. The issue was most likely introduced in drivers 465.89 onwards. Other vendors' GPUs were unaffected. <br />NVIDIA released fixed drivers 466.47 on May 18, 2021 which can be downloaded on [https://www.nvidia.com/Download/index.aspx their website]. The issue should be solved with new drivers (if it persists, there may have been a problem in updating the drivers, and a full uninstall of the graphics drivers may be required).

			== Install not available in Steam ==

			In rare occasions, it's possible that Steam doesn't allow installing Starbase. You may also get an error "Starbase is not available on your platform", eventhough you are running Windows.

			Unfortunately these issues mean that you are most likely running a 32-bit version of Windows, and Starbase requires 64-bit. You would have to reinstall Windows as 64-bit. Generally speaking support for 32-bit operating systems is fading away, and supporting them takes additional development work - we have decided against that, as the vast majority of users (99%+) are running 64-bit already. You can look at the [https://store.steampowered.com/hwsurvey/Steam-Hardware-Software-Survey-Welcome-to-Steam Steam Hardware Survey] for the latest data.

			See an exemplary screenshot of the Steam client's game area below.
			[[File:starbase_steam_no_install_400px.jpg\|400px\|left]]

	[[Category:Technical]][[Category:Hardware]][[Category:Help]] [[Category:Support]] [[Category:Official_page]]		[[Category:Technical]][[Category:Hardware]][[Category:Help]] [[Category:Support]] [[Category:Official_page]]

JoelFB: /* General troubleshooting */ forcing a crash dump

2021-05-29T21:24:02Z

General troubleshooting: forcing a crash dump

← Older revision		Revision as of 00:24, 30 May 2021
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	== Uninstalling graphics drivers ==		== Uninstalling graphics drivers ==
	Follow your manufacturer's official instructions. However, if you believe the uninstallation was unsuccessful, there may sometimes be a need to do a full driver uninstall, and you may want to use a 3rd party tool such as [https://www.wagnardsoft.com/display-driver-uninstaller-ddu- Display Driver Uninstaller (DDU) by Wagnardsoft]. Please note any such tools are not in any way endorsed by us and you use them at your own risk.		Follow your manufacturer's official instructions. However, if you believe the uninstallation was unsuccessful, there may sometimes be a need to do a full driver uninstall, and you may want to use a 3rd party tool such as [https://www.wagnardsoft.com/display-driver-uninstaller-ddu- Display Driver Uninstaller (DDU) by Wagnardsoft]. Please note any such tools are not in any way endorsed by us and you use them at your own risk.

			== Forcing a crash dump ==

			Starbase has an automatic crash dump tool that submits crash dumps to the developers whenever they happen. However sometimes the game may crash or freeze in a way that does not invoke the tool. In this case, as a last resort or if asked by developers, you can force a crash dump manually by opening the Task Manager, right-clicking the process (i.e. starbase.exe) and selecting "Create dump file" from the context menu. This may take a few minutes and the resulting file may be large (many gigabytes). (To open the Task Manager, either search "Task Manager" in the Search bar or press Ctrl+Alt+Del and choose Task Manager.)

			If you are asked to deliver the dump to the developers, go to the folder where the dump was created and zip it with your favorite zip program (we are ok with .zip and .7z). If you have a means to upload the file, please do so, otherwise ask for developer guidance.

	= Specific issues =		= Specific issues =