Starbase wiki - User contributions [en]

Main Page

2021-12-05T22:48:34Z

JoelFB: fixed typos for technical

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!colspan="1"|<span class="tableheader"><span style="font-size:110%"><font color="White">Important information</font></span></span>
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<br/>
<big style="color:orange">'''Important pages:'''</big>
* [[Support|Starbase Early Access Support information]]
* [[Technical_help|Technical help]]
* [[Technical_problems|Technical problems and workarounds]]
* [[Code_of_conduct|Starbase Code of Conduct]]
<br/>

{| class="wikitableNoGrid" style="border: 0px !important; margin: -10px; width: calc(100% + 20px);"
!colspan="1"|<span class="tableheader"><span style="font-size:110%"><font color="White">About Starbase</font></span></span>
|}
[[File:AboutStarbaseRobot.png|150px|right]]
<br/>

In the Starbase universe everyone controls a robotic [[Endoskeleton|endoskeleton]], a fairly durable shell that is ideal for space exploration and colonization. The society, formed out of these robotic endoskeletons, is currently concentrated on [[Capital_Mega_Station|Capital Mega Stations]] and smaller Mini Stations, "the suburbs" in space. The stations provide security, [[jobs]], social hubs and trading possibilities for their inhabitants, making them ideal bases from where to start the colonization of the galaxy.

In the galaxy, the two most prominent factions are the rivalling the [[Kingdom]] and the [[Empire]], with the Empire currently having control over the majority of the central stations. Other factions can however be expected to rise alongside these two, as the society evolves and progresses.<br>

As [[News Broadcasts|life]] in [[Space|space]] is currently centered on the celestial orbit of a single gas planet, brave pioneers are constantly needed to experiment on the boundaries of current space travel and other technologies in order to one day be able to reach the far corners of the galaxy.
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| <span class="textOverlay">Weapons</span>[[File:Combat_simulations_notext.png|175px|link=Weapons|center]]
| <span class="textOverlay">Devices</span>[[File:Devices_notext.png|175px|link=Devices_and_machines|center]]
| <span class="textOverlay">Materials</span>[[File:Materials_notext.png|175px|link=Materials|center]]
|-

| <span class="textOverlay">Spaceships</span>[[File:Spaceships_notext.png|175px|link=Spaceships|center]]
| <span class="textOverlay">Stations</span>[[File:Stations_Table_Test_notext.png|175px|link=Stations|center]]
| <span class="textOverlay">Tools</span>[[File:Tools_notext.png|175px|link=Tools|center]]
|-

| <span class="textOverlay">Universe</span>[[File:Space_category.png|175px|link=Space|center]]
| <span class="textOverlay">Politics</span>[[File:Factions_notext.png|175px|link=Factions|center]]
| <span class="textOverlay">Building</span>[[File:Sb_building_feature_block.png|175px|link=Building|center]]
|-

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!colspan="6"|<span class="tableheader"><span style="font-size:110%"><font color="White">Featured gallery</font></span></span>
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|rowspan="2"|[[File:Starbase_marketing_screenshot_derelict_1080p.png|214px]]
|[[File:Screnshot_several_spaceships.png |96px]]
|rowspan="2"|[[File:Screenshot_Bolt_tool.png|214px]]
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| [[File:Screenshot_megastation_1080p.png|96px]]
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!colspan="4"|<span class="tableheader">[[Weapons]]</span>
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| [[File:Assault rifle thumb.png|120px|link=Assault_rifle|thumb|center|Assault rifle]]
| [[File:Antigel thumb.png|120px|link=Antigel_rifle|thumb|center|Antigel rifle]]
| [[File:Battle rifle thumb.png|120px|link=Battle_rifle|thumb|center|Battle rifle]]
| [[File:Bolter thumb.png|120px|link=Bolter|thumb|center|Bolter]]
|-

| [[File:Flamer thumb.png|120px|link=Flamethrower|thumb|center|Flamethrower]]
| [[File:Gauss rifle thumb.png|120px|link=Gauss_rifle|thumb|center|Gauss rifle]]
| [[File:Laser rifle thumb.png|120px|link=Laser_rifle|thumb|center|Laser rifle]]
| [[File:Long rifle thumb.png|120px|link=Long_rifle|thumb|center|Long rifle]]
|-

| [[File:Pistol thumb.png|120px|link=Pistol|thumb|center|Pistol]]
| [[File:Repeater thumb.png|120px|link=Repeater_pistol|thumb|center|Repeater]]
| [[File:Revolver thumb.png|120px|link=Revolver|thumb|center|Revolver]]
| [[File:Shotgun thumb.png|120px|link=Shotgun|thumb|center|Shotgun]]
|-

|}
<br>

{| class="wikitableNoGrid" style="margin: auto; border: none;"
!colspan="4"|<span class="tableheader">[[Mounted weapons]]</span>
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| [[File:Autocannon.png|120px|link=Autocannon|thumb|center|Autocannon]]
| [[File:Laser weapon.png|120px|link=Laser cannon|thumb|center|Laser cannon]]
| [[File:Plasma cannon.png|120px|link=Plasma cannon|thumb|center|Plasma thrower]]
| [[File:Rail weapon.png|120px|link=Rail cannon|thumb|center|Rail cannon]]
|-

|}
<br>

{| class="wikitableNoGrid" style="margin: auto;" border: none
!colspan="4"|<span class="tableheader">[[Spaceships]]</span>
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| [[File:Spaceship hedron decal.jpg|120px|link=Hedron|thumb|center|Hedron]]
| [[File:Spaceship Ithaca.jpg|120px|link=Ithaca|thumb|center|Ithaca]]
| [[File:Spaceship remus.jpg|120px|link=Remus|thumb|center|Remus]]
| [[File:Spaceship urchin decal.jpg|120px|link=Urchin|thumb|center|Urchin]]
|-

| [[File:Spaceship Empire Lictor.JPG|120px|link=Lictor|thumb|center|Lictor]]
| [[File:Empire_spatha.jpg|120px|link=Spatha|thumb|center|Spatha]]
| [[File:Kingdom_knight.jpg|120px|link=Knight|thumb|center|Knight]]
| [[File:Kingdom_lancer.jpg|120px|link=Lancer|thumb|center|Lancer]]
|-

|}

Technical problems

2021-08-11T16:13:52Z

JoelFB: /* General help */ detailed notes about game log and memory commits

{{Official_Info}}
{{Starbase_Support}}
__TOC__

= Summary =

This page lists various technical problems and proposes some solutions to those issues. If you have any technical trouble, we recommend joining the [https://www.discord.com/invite/starbase Starbase Discord] and check the technical channels.

=Sending bug reports=

Send your bug reports directly in-game via the Feedback Tool, which can be accessed at any time with F1. You can find help with most common technical issues on this Wiki page.

= General questions =

==Recommended system specs==

You can see the current recommended specs on the Steam store page: https://store.steampowered.com/app/454120/Starbase/

If you’re not sure how your set-up measures up, you can also compare specs on UserBenchmark: https://gpu.userbenchmark.com/

==DirectX 10?==

No, DirectX version 11 is required for playing.

==Windows 10 only?==

No, the game should run on Windows 7, 8 and 8.1 as well. A 64-bit operating system is required.

==Offline play?==

No offline mode is planned. You need an Internet connection to play the game - we recommend a broadband connection via Ethernet cable for the best experience.

==Private servers?==

Not planned. Starbase uses a peer-to-peer hybrid tech with some server-side things (for security and matchmaking and such), but it's mostly peer-to-peer so there are no traditional servers and there is one persistent world. The way it works is basically that every player hosts their character/their ship, and physics are calculated at the player's side instead of servers. It's a pretty complicated structure, but peer-to-peer handles all the simulation.

==Can I play alone?==

All features of Starbase are playable alone, but as it is an MMO, progression alone will be slower than it would be in a group. Enormous battleships also need a crew and aren't designed to be manned by a single Endo. If you're a solo player, we recommend smaller ships and investing in good gear. Leaving your valued possessions in the safety of the safezone and only bringing what you absolutely need with you is also recommended.

= General help =

==Basic troubleshooting tips==

If you're not sure where to start, here are some basic first steps:

* Restart Steam
* Restart your computer
* Verify game cache by right clicking Starbase in your Steam library and going to Properties > Local Files > Verify Integrity of Game Files
* Reinstall Starbase

==Location of options.txt==

The options file can be used to manually change the game's settings, especially if the game isn't starting properly. The file is located at:

%AppData%/Starbase/options.txt

AppData is normally a hidden folder. It can be found by writing the path in Windows Explorer (on the address line) or by pressing Windows+R and writing the path in the text box there.

==Stuck inside a ship/structure==

This can happen when the LODs are still loading. Relogging and moving out of the structure before the LODs have loaded in usually helps.

== Looking into the ingame log and memory consumption ==

Starbase writes game output to a log file, located in %APPDATA%\Starbase\log\ with the filename starbase.log (you can copypaste the folder location to File Explorer and it will automatically redirect you to e.g. C:\Users\yourusername\AppData\Roaming\Starbase\log ).

Here is an example log of a successful startup of the game:

<small><pre>
2021-08-11 14:21:39
INFO: - Changed from MemoryLogger to real one
INFO: - Logging messages from MemoryLogger
INFO: - Allocator initialized with 256 MB initial size
INFO: ************************************************************************************************************* -
INFO: Version - Starbase Early Access (Steam), build 545
INFO: Version - Build date: 2021/08/10 15:21, revision: 491019
INFO: ************************************************************************************************************* -
INFO: - Running on Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (4 core / 8 thread CPU). Physical memory: 16716100 kB. Commit (total / peak / limit): 14201096 / 15733200 / 49221956 kB
14:21:40.005 INFO: - Running in Steam branch:
14:21:41.173 INFO: - Chosen Adapter: NVIDIA GeForce GTX 1060 6GB (6052 MB dedicated memory, 0 MB dedicated system memory, 8162MB shared system memory)
14:22:01.858 INFO: - Started as 'username' userId: 7656XXXXXXXXXXXX netVersionHash: XXXXXXXXXX
</pre></small>

Some of the things here are self-explanatory, such as the CPU and GPU used. However, the memory needs further explanation. Here's our programmers' quick guide to how to read this:

# ''Commit total'' means the amount of all the memory Windows has in use. That includes e.g. memory on the GPU in addition to what's used of the main physical memory ("RAM") and page file. Basically, if you open new programs or load more textures in Starbase, the total number goes up.
# ''Commit peak'' just means the highest the total memory has reached.
# ''Commit limit'' is more interesting. Windows wants to be able to swap out anything swappable at any time<sup>(1</sup>, including most of the GPU memory. This means in practice that the limit is pretty much page file<sup>(2</sup> size + main memory size (minus some unswappable memory).
#* Some of that unswappable is just disk cache. If Windows runs low on memory, it will reduce the disk cache size and increase the page file size. Or just increase the page file size and push more stuff there.
#* Due to the above, it is possible, perhaps unintuitively, that if the page file is too small (either limited by the user or Windows couldn't make it larger in time), there can be a case of free memory and out-of-memory at the same time.

<small><sup>[1]</sup> There are good reasons for this, but most other operating systems work differently.
<br /><sup>[2]</sup> Note that from the OS point of view, every .exe and .dll in use is also a page file. There's also a thing called "memory mapped file" that many programs use and that count as page file in this case.</small>

Here are two examples analyzed:
<small><pre>
Running on Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (4 core / 8 thread CPU). Physical memory: 16716100 kB. Commit (total / peak / limit): 14201096 / 15733200 / 49221956 kB
Chosen Adapter: NVIDIA GeForce GTX 1060 6GB (6052 MB dedicated memory, 0 MB dedicated system memory, 8162MB shared system memory)
</pre></small>
* In the above example, there's 16 GB of RAM and 6 GB on the GPU, but also a seemingly large page file being used as the limit is a whopping 49 gigabytes. Most likely there's a lot of programs and other stuff open in the background but Windows can service memory requests even if the physical memory is full. This can easily cause noticeable slowdowns however, and it would be generally recommended to not have the total committed memory be so near the physical memory amount - i.e. get more physical memory in this kind of a situation. Here's another example:

<small><pre>
Running on Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz (4 core / 4 thread CPU). Physical memory: 16724308 kB. Commit (total / peak / limit): 8076368 / 16861916 / 19214676 kB
Chosen Adapter: NVIDIA GeForce GTX 1050 Ti (4018 MB dedicated memory, 0 MB dedicated system memory, 8166MB shared system memory)
</pre></small>
* In this example, the physical memory + GPU memory is about 20 GB total, but the limit is considerably less (about 19 GB). The page file is likely just a few gigabytes, but that's normal (it will grow if needed). This would be a normal, expected amount of memory used.

As an extreme example, we can consider a system with 8 GB memory (RAM), no page file and a 11 GB modern GPU. One can't use more than 8 GB of that GPU memory, at best, and even that only in a case where no main memory is in use (which of course can't happen while Windows is running). This is why the page file size should not be limited. It needs to be there, even if only so Windows can count on pushing all that GPU memory to disk, if it feels like it.

= Steam issues =

==Steam download stuck at 99% (or something else)==

This is a generic Steam issue that sometimes happens and is most likely related to Steam's content propagation, and gets fixed on its own in a few hours. But if you don’t want to wait, one fix that has helped a lot of users is to switch the download region to a different one (Steam > View > Settings > Download). For example, "UK - London" has often worked well. This should only be done temporarily, so remember to switch back after the download is complete or the next day etc.

==The game is downloading very slowly==

Starbase is a very big game and the download size is considerable. To optimize your loading time, use a wired Ethernet connection, install the game during a more quiet time, and don’t stream videos/music, play online games or download or upload other files while the game is installing.

= Startup problems =

== General startup troubleshooting steps ==

There can be multiple reasons for the game not starting up. Solutions are usually found as long as your system meets the [[System requirements]] (or close - generally a DirectX 11 graphics card is enough to launch the game, and this should include many integrated GPUs as well).

If the game does not start, follow these steps:

{{quote4|'''<big style{{=}}"color:orange;">Reboot the computer</big>'''<br />Have you tried turning it off and on again? Generally helps with 50% of all computer issues and makes sure all the drivers etc. are being used correctly.}}

{{quote4|'''<big style{{=}}"color:orange;">Close all other software</big>'''<br />Close all software such as screensavers, Discord and other messaging programs, anything that you can, including any mouse/keyboard/headphones helper programs and similar. You could also disconnect your internet and use Steam in [https://support.steampowered.com/kb_article.php?ref{{=}}3160-agcb-2555 Offline Mode] to see if launching the game is in any way related to your internet connection.}}

{{quote4|'''<big style{{=}}"color:orange;">Tweak game resolution from config file</big>'''<br />Try out a smaller resolution and run the game in Windowed mode (see [[Technical_options]]).}}

{{quote4|'''<big style{{=}}"color:orange;">Check log files</big>'''<br />Check the game's log folders in the "appdata" folder, i.e. %APPDATA%\Starbase\log\ and open ''starbase.log'' in e.g. Notepad and see if there's anything strange at the end of this file (such as warnings or errors). For a successful launch it usually lists the graphics card and then the game nick and Steam ID of the user who starts the game.}}

{{quote4|'''<big style{{=}}"color:orange;">Run the game as Administrator</big>'''<br />In Steam, right-click the game and choose Properties -> Local Files -> Browse, and right-click starbase.exe and set "Run as Administrator". This may help in some cases.}}

{{quote4|'''<big style{{=}}"color:orange;">Reinstall the game</big>'''<br />Reinstall the game or verify the integrity of files through Steam. Sometimes game files get jumbled and a reinstall or verify helps.}}

{{quote4|'''<big style{{=}}"color:orange;">Check the Windows Event Viewer</big>'''<br />If you're getting crashes, the Windows Event Viewer may have more information. See this [https://www.howtogeek.com/123646/htg-explains-what-the-windows-event-viewer-is-and-how-you-can-use-it/ How-To-Geek article] for more help).}}

=== Further things to test ===

{{quote3|'''<big style{{=}}"color:orange;">Integrated vs discrete graphics card</big>'''
* If you have both an integrated and a dedicated/discrete graphics card (such as a laptop with a discrete GPU for gaming, or a desktop computer with a modern CPU that also has an integrated GPU), you should try running the game on the _other_ graphics card. You can usually set this on a per-application basis in the main drivers or software (i.e. NVIDIA Control Panel or AMD Radeon Settings/Catalyst Control Center).
}}

{{quote3|'''<big style{{=}}"color:orange;">Audio device settings</big>'''
* Sometimes audio settings can mess things up in rare cases. One symptom of this could be the game launching and "I hear audio for a split second and then the game immediately closes. No error codes or crash reports." Changing some of the audio settings may help:
<span style{{=}}"margin-left: 30px;">[[File:technical_help_audio_settings.png|300px]]</span>
}}

{{quote3|'''<big style{{=}}"color:orange;">Install on a different drive</big>'''
* Sometimes there can be permission issues, e.g. the game not being allowed to create files or not being allowed to execute itself properly. You could try to install the game to another folder/disk drive. For example if you have all of your Steam games on the C drive, see if moving Starbase to e.g. D or some other drive helps (Steam allows you to create a new SteamLibrary and then move/install individual games there).
}}

{{quote3|'''<big style{{=}}"color:orange;">Setting processor (CPU) Affinity and Priority</big>'''
An advanced technical thing to try is to set the processor (CPU) Affinity and Priority levels for the game. These settings may help in some rare cases, for example setting Affinity so that the game only runs on one CPU core may help if there's a rare issue with multithreading (usually due to a very rare game bug which for some reason exhibits symptoms on only a handful of systems). Modern CPUs are generally good at multithreading and such issues are rare, but it's worth a shot if you are having startup trouble.

These instructions require a little bit of computer/Windows knowledge.

'''Task Manager way:'''
* Open the Task Manager, click Advanced/Details, find starbase.exe, and right-click to Set Priority to High or Higher than Normal
* Open the Task Manager, click Advanced/Details, find starbase.exe, and right-click to Set Affinity to only one of the CPU cores (CPU core 0 for example)
* Note that setting the Affinity via the Task Manager may not be helpful if the game is crashing on startup as it may not have time to become effective

'''Start the game with pre-set Affinity:'''
* Create a .bat file on the Desktop. This assumes your Steam program installation is in C:\Program Files (x86)\Steam folder; if it's elsewhere you'll have to find the folder, and convert or escape the spaces if any exist):<br /><code>%WINDIR%\system32\cmd.exe /C start /affinity 1 C:\Progra~2\Steam\steam.exe</code>
* Steam will now start with only one CPU core (typically your main core)
* Launch Starbase (you can double check the Affinity is correct in the Task Manager)
* If the game doesn't crash or the crash occurs at a different spot, the problem may be related to CPU core issues and a rare game bug
* It may also be worthwhile to try a few different cores (exclude the main core, for example)
* Please note that running the game on only one CPU core can be extremely slow and is not recommended outside of technical testing and troubleshooting

{{quote3|A tiny technical explanation: When you launch a game from the command line, it's actually Steam that launches the process. That's why the command line isn't a solution to setting the affinity for starbase.exe directly. Instead, what we need to do is to launch Steam with just one core, and then launch Starbase normally. It will inherit the affinity settings from Steam.
}}

Some programs also exist - please note we provide these links "as-is" and do not take any responsibility for the use of these programs:
* [https://sourceforge.net/projects/affinitychanger/ Affinity Changer] (free but cumbersome)
* [https://store.steampowered.com/app/384300/CPUCores__Maximize_Your_FPS/ CPUCores :: Maximize Your FPS] (commercial program)

Here's some further reading:
* [https://www.windowsdigitals.com/how-to-set-process-cpu-affinity-priority-permanently-in-windows-10/ Windows Digital: How to Set a Process CPU Affinity and Priority Permanently in Windows 10]
* [https://superuser.com/questions/908848/how-do-i-permanently-set-the-affinity-of-a-process Superuser.com]
* [https://gaming.stackexchange.com/questions/364457/is-there-a-way-to-set-out-many-cpu-cores-a-game-uses-without-needed-to-reboot-th Stack Exchange]
}}

=== If nothing works ===

If nothing works, we recommend a refund on Steam, or looking into [https://play.geforcenow.com/mall/#/layout/games/gameSectionGrid?search=true GeForce NOW by NVIDIA] which is a cloud-based streaming service that uses your Steam account and in most territories works with Starbase.

== Game screen is white ==

Typically some systems, mostly laptops, may have trouble rendering the game if certain other software is used. This could be a problem with the system not choosing the correct graphics card (it might try to use an integrated instead of the discrete GPU).

If you are having trouble streaming the game on Discord, first double check that the game works fine without Discord. If it does, the problem is most likely in Discord's hardware settings. Try toggling these:

* User Settings -> Advanced -> Hardware Acceleration
* User Settings -> Voice & Videos -> Screen Share options (Use our latest technology to capture your screen)

Some possibly helpful links related to this subject:
* [https://candid.technology/discord-screen-share-black-screen-fix/ How to fix the ‘Discord screen share black screen’ error?]
* [https://www.reddit.com/r/discordapp/comments/9uy6tq/every_screen_shared_game_window_is_white/ Reddit: Every screen shared game window is white.]

==Waiting on servers in Main Menu==

This is for two scenarios:
* If the game is endlessly waiting for servers and nothing happens
* The game is waiting for strange servers like P, B, I, S, U

One workaround that has worked is to delete options.txt in %Appdata%/Starbase, and to verify game files by right clicking Starbase in the Steam library and going to Properties > Local Files > Verify Integrity of Game Files.

= Server related issues =

== Server Disconnected ==

Some users are experiencing disconnecting servers, i.e. the top-right corner is full of "Server disconnect: xxxx" messages. There's a couple of things to try to fix this:

* Steam Settings -> In-Game -> Steam Networking, set to Never
* Steam Settings -> In-Game -> Browse server pings, set to 250 instead of Automatic/5000
* Run the game as administrator

These have helped multiple people (but not everybody). There's been suggestions that the Steam ping setting may lead to "ping spikes", so if you have the networking knowhow to check for this, it may lead to solutions. If you find a working solution, please send a Discord DM to JoelFB#7362.

= Crashes =

==Crash (with error report)==

The error usually looks something like this:
<pre>
Unhandled exception
---------------------------
Starbase Final Release, v1.0.0, Build date: 2020/10/28 09:40, revision: 446079 (build 278)

Exception code: 0xc0000005

Address: 0x00007FF6BF043D86

in starbase.exe: 00007FF6BF043000

Related modules: ntdll.dll starbase.exe

Physical memory: 16625076 kB

Commit (total / peak / limit): 10921604 / 12419768 / 21081524 kB

Minidump: C:\Program Files (x86)\Steam\steamapps\common\Starbase ALPHA\log\starbase.exe_51e7c.dmp

+(unknown) (ntdll.dll+493062)

+(unknown) (ntdll.dll+434342)

+(unknown) (ntdll.dll+654990)

+(unknown) (starbase.exe+10304902)

Press CTRL+C to copy this message
---------------------------
OK
---------------------------
</pre>

What you can do:
* Update your GPU (graphics card) drivers directly from the manufacturer’s website
* Update DirectX
* Check that your GPU is powerful enough to run the game. You can compare the recommended GPU with your GPU here: https://gpu.userbenchmark.com/
* Check that your GPU supports DirectX 11
* Delete options.txt from %AppData%/Starbase
* Close Steam Overlay
* Close other open programs
* Close possible overlay programs (such as Overwolf, Raptr, Xfire)
* Unplug and disconnect ALL external USB devices, including controllers, before launching the game
* Set the game to launch in a window instead of fullscreen. To do this, navigate to %AppData%/Starbase and open options.txt in a text editor, such as Notepad. Then, look for these lines:

<pre>
setOption(rendererModule, "ScreenWidth", 1600)
setOption(rendererModule, "ScreenHeight", 900)

setOption(rendererModule, "WindowedMode", true)
</pre>

Lower the resolution by setting the width and height manually, for example by using 1600x900 as in the example. Then, set ''WindowedMode'' to '''true'''.

This can also be related to Page File issues. There have been cases where the disk (SSD or HDD) holding the Page File was running out of disk space, causing random crashes, with a crash message. Crashes can happen before the game window even appears on screen, in the main menu, while loading into the universe, or while in game. Try freeing up some additional disk space on your main drive (not necessarily the same drive the game is installed in).

==Crash (without error report)==

If you're getting random crashes in Starbase, especially without any crash reports or errors, check that you haven't disabled your system’s Page File (pagefile.sys). See e.g. How-To Geek's article for more information: https://www.howtogeek.com/126430/htg-explains-what-is-the-windows-page-file-and-should-you-disable-it/

If the Page File is disabled, try enabling pagefile.sys again or increase its size and see if that helps.

Typically crashes related to the Page File have similar characteristics:
* They will not bring up the internal crash dump reporter
* starbase.log file may have lines like "ERROR: - Assertion failed: (, 137)", and the crash dumps are e.g. 500-800 kB in filesize
* Crashes can be pretty serious, like black screen crashes or freezes, possibly even requiring computer restart

For further information: Starbase can reserve a lot of memory (optimizations will come in later). Check the recommended system specs on Steam: https://store.steampowered.com/app/454120/Starbase/

In addition, Windows may duplicate GPU VRAM to the Page File, meaning that a static Page File, even if it's large, may not be enough for the system to not run out of memory. There's a post on [https://forums.developer.nvidia.com/t/multi-gpu-windows-10-pagefile-and-global-memory-issues/62936 NVIDIA Developer forums] for those curious about this.

==Crash on integrated GPU==

Integrated GPUs are generally weaker and might have trouble running the game at all. Check your NVidia Control Panel or AMD Catalyst Control Center and make sure Starbase is using the dedicated GPU instead, if your set-up uses an integrated/dedicated GPU combo.

==Crash: GPU error detected==

[[File:Gpu_error_detected_starbase_270721.jpg|400px]]<br>
Looks something like this.

If you are using an NVidia graphics card, make sure to update your GPU drivers. There was a driver issue affecting at least the NVidia 16XX and 20XX (possibly even 30XX) graphics cards, causing this error to pop up at certain points during Starbase Alpha. Updating to driver version 466.47 (or newer) fixes it. You can find more info [[Technical_help#Graphics_driver_issue_April-May_2021|here]].

There can be many other causes to this error as well, but one likely cause is that your GPU is too old. For example, the GTX 9800 is too told and does not support Direct3D version 11, which Starbase needs to run. [https://en.wikipedia.org/wiki/GeForce_9_series#GeForce_9800_GTX This GPU only supports Direct3D up to version 10, more info here].

If that's not the issue, deleting files in AppData has often helped. First, take a backup of the %Appdata%\Starbase folder i.e. C:\Users\Admin\AppData\Roaming\Starbase and then delete that (or copy elsewhere), and see if that helps.

==Soft crash (an error pops up but the game doesn't close)==

A soft crash means that a crash report pops up, but game doesn’t shut down after sending it or clicking OK. If you receive a soft crash, please restart the game. Even if the game doesn’t quit after the error, something has still crashed severely enough to send a report, so the game can stop working unexpectedly at any given moment.

= Graphics =

===Glitches and graphics bugs===

[[File:Starbase_closed_alpha_2020_graphics_malfunction.jpg|400px]] [[File:Starbase_closed_alpha_pixelization_2020_11_19.jpg|400px]]<br>

There's a known issue where graphics get malformed for certain things. This is semi-rare and likely cause is related to memory. Restarting the game will most likely fix the issue.

If this happens often, it might be useful to increase your Page File size (see e.g. [https://www.howtogeek.com/126430/htg-explains-what-is-the-windows-page-file-and-should-you-disable-it/ How-To Geek's article] for more information). You can try 32-64 GB fixed size instead of automatic sizing.

Driver issues can also cause various graphics bugs. Pixelated graphics have sometimes been caused by old drivers, for example on a MSI laptop GE72VR with a GeForce GTX 1060 (6 GB). This can also happen after a game update (after renderer changes). The solution is most likely updating your graphics drivers. You might also want to check the specific computer manufacturer if there's other general driver updates available, in addition to the graphics card manufacturer drivers.

= Online and network problems =

==Can’t see other players in the universe==

On rare occasions, it's possible that you don't see other players in the universe (the "Social" tab in menus is completely empty) - essentially meaning that Starbase is a single-player game. There can be a couple of reasons for this, but at least one has been confirmed:

1) '''Wrong computer clock time.''' We've had cases where the computer clock was off by 1 hour, and by 1 day, and by 3 hours (clock was correct but Windows wanted to use -3 hours compared to EST time zone). In the first two cases, returning to normal time solved the problem and logging in showed all players again, and in the third letting Windows use automatic time even if it was wrong for the user's timezone solved the problem. We have fixed most of this issue in December 2020 and it shouldn't be happening as often anymore.

2) Some players are not able to connect to our servers for more than a few seconds, and don't really show up in our data. This could be caused by network connectivity issues. Some possible solutions or things to try:
* Try the game on a different computer/network
* Try VPN or WiFi/mobile network
* Try a different internet/network router
* Check all firewall options and antivirus programs if any

==Other online problems==

* Restart Steam
* Restart your router
* Use a wired broadband connection
* Add Starbase and Steam to your security programs’ (anti-virus, firewall, etc.) exceptions
* Check that correct Steam ports are open: https://support.steampowered.com/kb_article.php?ref=8571-GLVN-8711

= Performance issues =

==Game is running slow and/or has low FPS==

Some possible reasons:
* The game could be using the wrong GPU (in case you have e.g. a laptop with an integrated Intel graphics chipset and an NVIDIA GPU): Try forcing the better GPU to run the game in its driver control panel
* In Starbase -> Settings -> Graphics, switch between Windowed / Borderless Window / Fullscreen and see if they make a difference. Monitor refresh rates may affect the Windowed modes and thus not run the game at maximum speed.
* In Starbase -> Settings -> Graphics, check the "FPS limit enabled" checkbox and set the limit to 30 frames per second. This may help stabilize a fluctuating framerate and help in any overheating problems. (You may be able to set the limit to lower than 30 in the game settings file in %APPDATA%\Starbase\options.txt by searching for "FramerateLimit" and setting it to a number and saving the file.)

Laptops are subject to a variety of framerate issues when gaming. Make sure that the power cord is plugged in to give the laptop the most power possible. Also double check that you're not using a power saving mode, or switch to the best available, and make sure there's no "automatic switching" enabled.

==Capped at 30FPS==

You can remove the framerate cap from Settings -> Graphics by unchecking the box in front of ''FPS limit enabled''. The box is gray when it’s disabled, and white when it’s enabled.

You can also do this from the options.txt file, which is located in %AppData%/Starbase. Open the file in a text editor, such as Notepad, and look for this line:

<pre>
setOption(renderingModule, "FramerateLimit", 0)
</pre>

When set to 0, there is no FPS cap.

There have also been rare cases with our other games where the game might limit the FPS if it thinks the computer is running on battery-power, even though it isn’t. You can try changing this setting if the above steps didn’t help:

<pre>
setOption(renderingModule, "OnBatteryFramerateLimit", 30)
</pre>

Set the number to 0 or up the framerate to the monitor’s native framerate. Note: this is worth testing even on desktop PCs.

==FPS capped to 60 even though FPS cap is disabled==

Currently Starbase caps framerate in Borderless Window mode to the monitor refresh rate, which in many cases is 60. To unlock the full framerate, try Fullscreen. This can be changed in Settings -> Graphics.

==How to run the game in a Fullscreen Window==

Also called a Borderless Window or Maximized Window. This is a good compromise solution if the game keeps crashing in Fullscreen or is very laggy/has performance issues, and if you don't want to play in Windowed Mode. This is especially useful on less powerful set-ups. Maximized Window can be made to look like fullscreen with the correct settings.

You can set the game to Borderless Window or normal Window from Settings > Graphics. It can also be done manually from the options file (instructions below).

Go to %AppData%/Starbase and open options.txt in a text editor, such as Notepad. Then look for these lines:

<pre>
setOption(rendererModule, "ScreenWidth", 0)
setOption(rendererModule, "ScreenHeight", 0)

setOption(rendererModule, "WindowedMode", true)
setOption(rendererModule, "WindowTitleBar", false)

setOption(renderingModule, "MaximizeWindow", true)
</pre>

Replace width and height with the screen’s native resolution. Set ''WindowedMode'' and ''MaximizeWindow'' to '''true'''. Set ''WindowTitleBar'' to '''false'''. Remember to save after doing these changes.

[[Category:Technical]]

Technical problems

2021-08-10T23:52:31Z

JoelFB: /* General startup troubleshooting steps */ set affinity and priority + major style overhaul

{{Official_Info}}
{{Starbase_Support}}
__TOC__

= Summary =

This page lists various technical problems and proposes some solutions to those issues. If you have any technical trouble, we recommend joining the [https://www.discord.com/invite/starbase Starbase Discord] and check the technical channels.

=Sending bug reports=

Send your bug reports directly in-game via the Feedback Tool, which can be accessed at any time with F1. You can find help with most common technical issues on this Wiki page.

= General questions =

==Recommended system specs==

You can see the current recommended specs on the Steam store page: https://store.steampowered.com/app/454120/Starbase/

If you’re not sure how your set-up measures up, you can also compare specs on UserBenchmark: https://gpu.userbenchmark.com/

==DirectX 10?==

No, DirectX version 11 is required for playing.

==Windows 10 only?==

No, the game should run on Windows 7, 8 and 8.1 as well. A 64-bit operating system is required.

==Offline play?==

No offline mode is planned. You need an Internet connection to play the game - we recommend a broadband connection via Ethernet cable for the best experience.

==Private servers?==

Not planned. Starbase uses a peer-to-peer hybrid tech with some server-side things (for security and matchmaking and such), but it's mostly peer-to-peer so there are no traditional servers and there is one persistent world. The way it works is basically that every player hosts their character/their ship, and physics are calculated at the player's side instead of servers. It's a pretty complicated structure, but peer-to-peer handles all the simulation.

==Can I play alone?==

All features of Starbase are playable alone, but as it is an MMO, progression alone will be slower than it would be in a group. Enormous battleships also need a crew and aren't designed to be manned by a single Endo. If you're a solo player, we recommend smaller ships and investing in good gear. Leaving your valued possessions in the safety of the safezone and only bringing what you absolutely need with you is also recommended.

= General help =

==Basic troubleshooting tips==

If you're not sure where to start, here are some basic first steps:

* Restart Steam
* Restart your computer
* Verify game cache by right clicking Starbase in your Steam library and going to Properties > Local Files > Verify Integrity of Game Files
* Reinstall Starbase

==Location of options.txt==

The options file can be used to manually change the game's settings, especially if the game isn't starting properly. The file is located at:

%AppData%/Starbase/options.txt

AppData is normally a hidden folder. It can be found by writing the path in Windows Explorer (on the address line) or by pressing Windows+R and writing the path in the text box there.

==Stuck inside a ship/structure==

This can happen when the LODs are still loading. Relogging and moving out of the structure before the LODs have loaded in usually helps.

= Steam issues =

==Steam download stuck at 99% (or something else)==

This is a generic Steam issue that sometimes happens and is most likely related to Steam's content propagation, and gets fixed on its own in a few hours. But if you don’t want to wait, one fix that has helped a lot of users is to switch the download region to a different one (Steam > View > Settings > Download). For example, "UK - London" has often worked well. This should only be done temporarily, so remember to switch back after the download is complete or the next day etc.

==The game is downloading very slowly==

Starbase is a very big game and the download size is considerable. To optimize your loading time, use a wired Ethernet connection, install the game during a more quiet time, and don’t stream videos/music, play online games or download or upload other files while the game is installing.

= Startup problems =

== General startup troubleshooting steps ==

There can be multiple reasons for the game not starting up. Solutions are usually found as long as your system meets the [[System requirements]] (or close - generally a DirectX 11 graphics card is enough to launch the game, and this should include many integrated GPUs as well).

If the game does not start, follow these steps:

{{quote4|'''<big style{{=}}"color:orange;">Reboot the computer</big>'''<br />Have you tried turning it off and on again? Generally helps with 50% of all computer issues and makes sure all the drivers etc. are being used correctly.}}

{{quote4|'''<big style{{=}}"color:orange;">Close all other software</big>'''<br />Close all software such as screensavers, Discord and other messaging programs, anything that you can, including any mouse/keyboard/headphones helper programs and similar. You could also disconnect your internet and use Steam in [https://support.steampowered.com/kb_article.php?ref{{=}}3160-agcb-2555 Offline Mode] to see if launching the game is in any way related to your internet connection.}}

{{quote4|'''<big style{{=}}"color:orange;">Tweak game resolution from config file</big>'''<br />Try out a smaller resolution and run the game in Windowed mode (see [[Technical_options]]).}}

{{quote4|'''<big style{{=}}"color:orange;">Check log files</big>'''<br />Check the game's log folders in the "appdata" folder, i.e. %APPDATA%\Starbase\log\ and open ''starbase.log'' in e.g. Notepad and see if there's anything strange at the end of this file (such as warnings or errors). For a successful launch it usually lists the graphics card and then the game nick and Steam ID of the user who starts the game.}}

{{quote4|'''<big style{{=}}"color:orange;">Run the game as Administrator</big>'''<br />In Steam, right-click the game and choose Properties -> Local Files -> Browse, and right-click starbase.exe and set "Run as Administrator". This may help in some cases.}}

{{quote4|'''<big style{{=}}"color:orange;">Reinstall the game</big>'''<br />Reinstall the game or verify the integrity of files through Steam. Sometimes game files get jumbled and a reinstall or verify helps.}}

{{quote4|'''<big style{{=}}"color:orange;">Check the Windows Event Viewer</big>'''<br />If you're getting crashes, the Windows Event Viewer may have more information. See this [https://www.howtogeek.com/123646/htg-explains-what-the-windows-event-viewer-is-and-how-you-can-use-it/ How-To-Geek article] for more help).}}

=== Further things to test ===

{{quote3|'''<big style{{=}}"color:orange;">Integrated vs discrete graphics card</big>'''
* If you have both an integrated and a dedicated/discrete graphics card (such as a laptop with a discrete GPU for gaming, or a desktop computer with a modern CPU that also has an integrated GPU), you should try running the game on the _other_ graphics card. You can usually set this on a per-application basis in the main drivers or software (i.e. NVIDIA Control Panel or AMD Radeon Settings/Catalyst Control Center).
}}

{{quote3|'''<big style{{=}}"color:orange;">Audio device settings</big>'''
* Sometimes audio settings can mess things up in rare cases. One symptom of this could be the game launching and "I hear audio for a split second and then the game immediately closes. No error codes or crash reports." Changing some of the audio settings may help:
<span style{{=}}"margin-left: 30px;">[[File:technical_help_audio_settings.png|300px]]</span>
}}

{{quote3|'''<big style{{=}}"color:orange;">Install on a different drive</big>'''
* Sometimes there can be permission issues, e.g. the game not being allowed to create files or not being allowed to execute itself properly. You could try to install the game to another folder/disk drive. For example if you have all of your Steam games on the C drive, see if moving Starbase to e.g. D or some other drive helps (Steam allows you to create a new SteamLibrary and then move/install individual games there).
}}

{{quote3|'''<big style{{=}}"color:orange;">Setting processor (CPU) Affinity and Priority</big>'''
An advanced technical thing to try is to set the processor (CPU) Affinity and Priority levels for the game. These settings may help in some rare cases, for example setting Affinity so that the game only runs on one CPU core may help if there's a rare issue with multithreading (usually due to a very rare game bug which for some reason exhibits symptoms on only a handful of systems). Modern CPUs are generally good at multithreading and such issues are rare, but it's worth a shot if you are having startup trouble.

These instructions require a little bit of computer/Windows knowledge.

'''Task Manager way:'''
* Open the Task Manager, click Advanced/Details, find starbase.exe, and right-click to Set Priority to High or Higher than Normal
* Open the Task Manager, click Advanced/Details, find starbase.exe, and right-click to Set Affinity to only one of the CPU cores (CPU core 0 for example)
* Note that setting the Affinity via the Task Manager may not be helpful if the game is crashing on startup as it may not have time to become effective

'''Start the game with pre-set Affinity:'''
* Create a .bat file on the Desktop. This assumes your Steam program installation is in C:\Program Files (x86)\Steam folder; if it's elsewhere you'll have to find the folder, and convert or escape the spaces if any exist):<br /><code>%WINDIR%\system32\cmd.exe /C start /affinity 1 C:\Progra~2\Steam\steam.exe</code>
* Steam will now start with only one CPU core (typically your main core)
* Launch Starbase (you can double check the Affinity is correct in the Task Manager)
* If the game doesn't crash or the crash occurs at a different spot, the problem may be related to CPU core issues and a rare game bug
* It may also be worthwhile to try a few different cores (exclude the main core, for example)
* Please note that running the game on only one CPU core can be extremely slow and is not recommended outside of technical testing and troubleshooting

{{quote3|A tiny technical explanation: When you launch a game from the command line, it's actually Steam that launches the process. That's why the command line isn't a solution to setting the affinity for starbase.exe directly. Instead, what we need to do is to launch Steam with just one core, and then launch Starbase normally. It will inherit the affinity settings from Steam.
}}

Some programs also exist - please note we provide these links "as-is" and do not take any responsibility for the use of these programs:
* [https://sourceforge.net/projects/affinitychanger/ Affinity Changer] (free but cumbersome)
* [https://store.steampowered.com/app/384300/CPUCores__Maximize_Your_FPS/ CPUCores :: Maximize Your FPS] (commercial program)

Here's some further reading:
* [https://www.windowsdigitals.com/how-to-set-process-cpu-affinity-priority-permanently-in-windows-10/ Windows Digital: How to Set a Process CPU Affinity and Priority Permanently in Windows 10]
* [https://superuser.com/questions/908848/how-do-i-permanently-set-the-affinity-of-a-process Superuser.com]
* [https://gaming.stackexchange.com/questions/364457/is-there-a-way-to-set-out-many-cpu-cores-a-game-uses-without-needed-to-reboot-th Stack Exchange]
}}

=== If nothing works ===

If nothing works, we recommend a refund on Steam, or looking into [https://play.geforcenow.com/mall/#/layout/games/gameSectionGrid?search=true GeForce NOW by NVIDIA] which is a cloud-based streaming service that uses your Steam account and in most territories works with Starbase.

== Game screen is white ==

Typically some systems, mostly laptops, may have trouble rendering the game if certain other software is used. This could be a problem with the system not choosing the correct graphics card (it might try to use an integrated instead of the discrete GPU).

If you are having trouble streaming the game on Discord, first double check that the game works fine without Discord. If it does, the problem is most likely in Discord's hardware settings. Try toggling these:

* User Settings -> Advanced -> Hardware Acceleration
* User Settings -> Voice & Videos -> Screen Share options (Use our latest technology to capture your screen)

Some possibly helpful links related to this subject:
* [https://candid.technology/discord-screen-share-black-screen-fix/ How to fix the ‘Discord screen share black screen’ error?]
* [https://www.reddit.com/r/discordapp/comments/9uy6tq/every_screen_shared_game_window_is_white/ Reddit: Every screen shared game window is white.]

==Waiting on servers in Main Menu==

This is for two scenarios:
* If the game is endlessly waiting for servers and nothing happens
* The game is waiting for strange servers like P, B, I, S, U

One workaround that has worked is to delete options.txt in %Appdata%/Starbase, and to verify game files by right clicking Starbase in the Steam library and going to Properties > Local Files > Verify Integrity of Game Files.

= Server related issues =

== Server Disconnected ==

Some users are experiencing disconnecting servers, i.e. the top-right corner is full of "Server disconnect: xxxx" messages. There's a couple of things to try to fix this:

* Steam Settings -> In-Game -> Steam Networking, set to Never
* Steam Settings -> In-Game -> Browse server pings, set to 250 instead of Automatic/5000
* Run the game as administrator

These have helped multiple people (but not everybody). There's been suggestions that the Steam ping setting may lead to "ping spikes", so if you have the networking knowhow to check for this, it may lead to solutions. If you find a working solution, please send a Discord DM to JoelFB#7362.

= Crashes =

==Crash (with error report)==

The error usually looks something like this:
<pre>
Unhandled exception
---------------------------
Starbase Final Release, v1.0.0, Build date: 2020/10/28 09:40, revision: 446079 (build 278)

Exception code: 0xc0000005

Address: 0x00007FF6BF043D86

in starbase.exe: 00007FF6BF043000

Related modules: ntdll.dll starbase.exe

Physical memory: 16625076 kB

Commit (total / peak / limit): 10921604 / 12419768 / 21081524 kB

Minidump: C:\Program Files (x86)\Steam\steamapps\common\Starbase ALPHA\log\starbase.exe_51e7c.dmp

+(unknown) (ntdll.dll+493062)

+(unknown) (ntdll.dll+434342)

+(unknown) (ntdll.dll+654990)

+(unknown) (starbase.exe+10304902)

Press CTRL+C to copy this message
---------------------------
OK
---------------------------
</pre>

What you can do:
* Update your GPU (graphics card) drivers directly from the manufacturer’s website
* Update DirectX
* Check that your GPU is powerful enough to run the game. You can compare the recommended GPU with your GPU here: https://gpu.userbenchmark.com/
* Check that your GPU supports DirectX 11
* Delete options.txt from %AppData%/Starbase
* Close Steam Overlay
* Close other open programs
* Close possible overlay programs (such as Overwolf, Raptr, Xfire)
* Unplug and disconnect ALL external USB devices, including controllers, before launching the game
* Set the game to launch in a window instead of fullscreen. To do this, navigate to %AppData%/Starbase and open options.txt in a text editor, such as Notepad. Then, look for these lines:

<pre>
setOption(rendererModule, "ScreenWidth", 1600)
setOption(rendererModule, "ScreenHeight", 900)

setOption(rendererModule, "WindowedMode", true)
</pre>

Lower the resolution by setting the width and height manually, for example by using 1600x900 as in the example. Then, set ''WindowedMode'' to '''true'''.

This can also be related to Page File issues. There have been cases where the disk (SSD or HDD) holding the Page File was running out of disk space, causing random crashes, with a crash message. Crashes can happen before the game window even appears on screen, in the main menu, while loading into the universe, or while in game. Try freeing up some additional disk space on your main drive (not necessarily the same drive the game is installed in).

==Crash (without error report)==

If you're getting random crashes in Starbase, especially without any crash reports or errors, check that you haven't disabled your system’s Page File (pagefile.sys). See e.g. How-To Geek's article for more information: https://www.howtogeek.com/126430/htg-explains-what-is-the-windows-page-file-and-should-you-disable-it/

If the Page File is disabled, try enabling pagefile.sys again or increase its size and see if that helps.

Typically crashes related to the Page File have similar characteristics:
* They will not bring up the internal crash dump reporter
* starbase.log file may have lines like "ERROR: - Assertion failed: (, 137)", and the crash dumps are e.g. 500-800 kB in filesize
* Crashes can be pretty serious, like black screen crashes or freezes, possibly even requiring computer restart

For further information: Starbase can reserve a lot of memory (optimizations will come in later). Check the recommended system specs on Steam: https://store.steampowered.com/app/454120/Starbase/

In addition, Windows may duplicate GPU VRAM to the Page File, meaning that a static Page File, even if it's large, may not be enough for the system to not run out of memory. There's a post on [https://forums.developer.nvidia.com/t/multi-gpu-windows-10-pagefile-and-global-memory-issues/62936 NVIDIA Developer forums] for those curious about this.

==Crash on integrated GPU==

Integrated GPUs are generally weaker and might have trouble running the game at all. Check your NVidia Control Panel or AMD Catalyst Control Center and make sure Starbase is using the dedicated GPU instead, if your set-up uses an integrated/dedicated GPU combo.

==Crash: GPU error detected==

[[File:Gpu_error_detected_starbase_270721.jpg|400px]]<br>
Looks something like this.

If you are using an NVidia graphics card, make sure to update your GPU drivers. There was a driver issue affecting at least the NVidia 16XX and 20XX (possibly even 30XX) graphics cards, causing this error to pop up at certain points during Starbase Alpha. Updating to driver version 466.47 (or newer) fixes it. You can find more info [[Technical_help#Graphics_driver_issue_April-May_2021|here]].

There can be many other causes to this error as well, but one likely cause is that your GPU is too old. For example, the GTX 9800 is too told and does not support Direct3D version 11, which Starbase needs to run. [https://en.wikipedia.org/wiki/GeForce_9_series#GeForce_9800_GTX This GPU only supports Direct3D up to version 10, more info here].

If that's not the issue, deleting files in AppData has often helped. First, take a backup of the %Appdata%\Starbase folder i.e. C:\Users\Admin\AppData\Roaming\Starbase and then delete that (or copy elsewhere), and see if that helps.

==Soft crash (an error pops up but the game doesn't close)==

A soft crash means that a crash report pops up, but game doesn’t shut down after sending it or clicking OK. If you receive a soft crash, please restart the game. Even if the game doesn’t quit after the error, something has still crashed severely enough to send a report, so the game can stop working unexpectedly at any given moment.

= Graphics =

===Glitches and graphics bugs===

[[File:Starbase_closed_alpha_2020_graphics_malfunction.jpg|400px]] [[File:Starbase_closed_alpha_pixelization_2020_11_19.jpg|400px]]<br>

There's a known issue where graphics get malformed for certain things. This is semi-rare and likely cause is related to memory. Restarting the game will most likely fix the issue.

If this happens often, it might be useful to increase your Page File size (see e.g. [https://www.howtogeek.com/126430/htg-explains-what-is-the-windows-page-file-and-should-you-disable-it/ How-To Geek's article] for more information). You can try 32-64 GB fixed size instead of automatic sizing.

Driver issues can also cause various graphics bugs. Pixelated graphics have sometimes been caused by old drivers, for example on a MSI laptop GE72VR with a GeForce GTX 1060 (6 GB). This can also happen after a game update (after renderer changes). The solution is most likely updating your graphics drivers. You might also want to check the specific computer manufacturer if there's other general driver updates available, in addition to the graphics card manufacturer drivers.

= Online and network problems =

==Can’t see other players in the universe==

On rare occasions, it's possible that you don't see other players in the universe (the "Social" tab in menus is completely empty) - essentially meaning that Starbase is a single-player game. There can be a couple of reasons for this, but at least one has been confirmed:

1) '''Wrong computer clock time.''' We've had cases where the computer clock was off by 1 hour, and by 1 day, and by 3 hours (clock was correct but Windows wanted to use -3 hours compared to EST time zone). In the first two cases, returning to normal time solved the problem and logging in showed all players again, and in the third letting Windows use automatic time even if it was wrong for the user's timezone solved the problem. We have fixed most of this issue in December 2020 and it shouldn't be happening as often anymore.

2) Some players are not able to connect to our servers for more than a few seconds, and don't really show up in our data. This could be caused by network connectivity issues. Some possible solutions or things to try:
* Try the game on a different computer/network
* Try VPN or WiFi/mobile network
* Try a different internet/network router
* Check all firewall options and antivirus programs if any

==Other online problems==

* Restart Steam
* Restart your router
* Use a wired broadband connection
* Add Starbase and Steam to your security programs’ (anti-virus, firewall, etc.) exceptions
* Check that correct Steam ports are open: https://support.steampowered.com/kb_article.php?ref=8571-GLVN-8711

= Performance issues =

==Game is running slow and/or has low FPS==

Some possible reasons:
* The game could be using the wrong GPU (in case you have e.g. a laptop with an integrated Intel graphics chipset and an NVIDIA GPU): Try forcing the better GPU to run the game in its driver control panel
* In Starbase -> Settings -> Graphics, switch between Windowed / Borderless Window / Fullscreen and see if they make a difference. Monitor refresh rates may affect the Windowed modes and thus not run the game at maximum speed.
* In Starbase -> Settings -> Graphics, check the "FPS limit enabled" checkbox and set the limit to 30 frames per second. This may help stabilize a fluctuating framerate and help in any overheating problems. (You may be able to set the limit to lower than 30 in the game settings file in %APPDATA%\Starbase\options.txt by searching for "FramerateLimit" and setting it to a number and saving the file.)

Laptops are subject to a variety of framerate issues when gaming. Make sure that the power cord is plugged in to give the laptop the most power possible. Also double check that you're not using a power saving mode, or switch to the best available, and make sure there's no "automatic switching" enabled.

==Capped at 30FPS==

You can remove the framerate cap from Settings -> Graphics by unchecking the box in front of ''FPS limit enabled''. The box is gray when it’s disabled, and white when it’s enabled.

You can also do this from the options.txt file, which is located in %AppData%/Starbase. Open the file in a text editor, such as Notepad, and look for this line:

<pre>
setOption(renderingModule, "FramerateLimit", 0)
</pre>

When set to 0, there is no FPS cap.

There have also been rare cases with our other games where the game might limit the FPS if it thinks the computer is running on battery-power, even though it isn’t. You can try changing this setting if the above steps didn’t help:

<pre>
setOption(renderingModule, "OnBatteryFramerateLimit", 30)
</pre>

Set the number to 0 or up the framerate to the monitor’s native framerate. Note: this is worth testing even on desktop PCs.

==FPS capped to 60 even though FPS cap is disabled==

Currently Starbase caps framerate in Borderless Window mode to the monitor refresh rate, which in many cases is 60. To unlock the full framerate, try Fullscreen. This can be changed in Settings -> Graphics.

==How to run the game in a Fullscreen Window==

Also called a Borderless Window or Maximized Window. This is a good compromise solution if the game keeps crashing in Fullscreen or is very laggy/has performance issues, and if you don't want to play in Windowed Mode. This is especially useful on less powerful set-ups. Maximized Window can be made to look like fullscreen with the correct settings.

You can set the game to Borderless Window or normal Window from Settings > Graphics. It can also be done manually from the options file (instructions below).

Go to %AppData%/Starbase and open options.txt in a text editor, such as Notepad. Then look for these lines:

<pre>
setOption(rendererModule, "ScreenWidth", 0)
setOption(rendererModule, "ScreenHeight", 0)

setOption(rendererModule, "WindowedMode", true)
setOption(rendererModule, "WindowTitleBar", false)

setOption(renderingModule, "MaximizeWindow", true)
</pre>

Replace width and height with the screen’s native resolution. Set ''WindowedMode'' and ''MaximizeWindow'' to '''true'''. Set ''WindowTitleBar'' to '''false'''. Remember to save after doing these changes.

[[Category:Technical]]

Template:Quote4

2021-08-10T23:42:46Z

JoelFB: created quote 4 for tidier blocks

<blockquote style="
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2021-08-10T23:41:33Z

JoelFB: Protected "Template:Quote3" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite))

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Template:Quote3

2021-08-10T23:17:53Z

JoelFB: added some margin + 2px border

Template:Quote3

2021-08-10T23:16:40Z

JoelFB: removed colorings

<blockquote style="
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border: solid thin gray;
padding-top: 10px;
padding-right: 10px;
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padding-left: 10px;
// background-color: #F9F9F9; // this is the Mediawiki background box grey color
">
{{{1}}}
</blockquote><noinclude>[[Category:Templates]]</noinclude>

Template:Quote3

2021-08-10T23:15:20Z

JoelFB: created basic quote 3

<blockquote style="
color: black;
border: solid thin gray;
padding-top: 10px;
padding-right: 10px;
padding-bottom: 10px;
padding-left: 10px;
background-color: #F9F9F9; // this is the Mediawiki background box grey color
">
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2021-08-10T23:14:28Z

JoelFB: Protected "Template:Quote" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite))

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Template:Quote

2021-08-10T23:14:20Z

JoelFB: created basic quote template

<blockquote style="border-left: 5px solid #ccc; margin: 1.5em 100px; padding: 0.5em 10px;"> <p style="display: inline;">{{{1}}}</p> </blockquote><noinclude>[[Category:Templates]]</noinclude>

Gameplay rules

2021-08-10T01:36:14Z

JoelFB: temp rules for Origin chat advertising

{{Official_Info}}
{{Starbase_Rules}}
__TOC__

= Gameplay rules =

{{quote2|Starbase is under constant development. As new features come in, we may add or remove gameplay rules related to them. Rules are not set in stone, they are ever changing. In the ideal case no additional rules would be needed at all, and that is the development goal. In the mean time, some rules clarify our development intent, and they are listed here.}}

''Last updated: 10 August 2021''

== Origin chat advertising ==

Origin stations' chat is not a place to advertise any services or trades or similar. We will devise other methods for companies/factions to advertise and sell their services to players. Any continued or 'organized' advertising (such as "one message every 24 hours") will not be tolerated, and neither will any discussion about said services that in any way disrupts the flow of the chat. We will be monitoring the chats and will revise the rules as we go and as the game develops further - but generally just don't advertise in Origin station chats. If a discussion grows naturally, it needs to stop immediately if any player asks for it to stop. Violations will be handled case-by-case but may lead to timeouts (timed bans).

== Note on PvP and new player protection ==

Generally speaking we (the development team) want to protect new players and get them on their space journey without additional burden (the game is hard enough to learn as it is). We want to encourage players to take risks with their possessions to gain something - venturing out into the deeper space with their fancy mining ship in hopes of returning with a big ore payload. If something happens on that journey, well, that's the risk part.

Because Starbase is under constant development, balance changes may occur to either direction - sometimes it may be easier for players to remain protected, and sometimes it may be hard to keep alive.

== Note on griefing ==

Repeated actions against the same player(s) over and over again is griefing. We will deal with griefing on a case-by-case basis.

Any other intentional hampering of other players is also handled case-by-case, however it should go without saying that deliberately hindering others' experience is not advisable and will be punishable. This would include e.g. blocking ships or buildings on Origin and other such actions.

=== Griefing examples ===

'''Ramming inside safe zones:''' Safe zones protect ships from breaking. However deliberate ramming within safe zones is not allowed. Blaming bad piloting works once, but if you repeatedly hit other ships, that's ramming and a punishable action.

== Blueprint sharing ==

Starbase ships and stations use blueprints. Blueprints are valuable as they tell how a ship has been designed and can be used to manufacture said ship.

In the near future we will have various blueprint gameplay features such as Secure Blueprint Chip. These gameplay features will govern the use of blueprints.

In the meantime, we discourage any and all use of blueprint sharing. You share blueprints at your own risk. We will not take any part in users' blueprints. However we will keep our official Discord free of any blueprints (but this won't apply to DMs or other servers). '''TAKE CARE OF YOUR BLUEPRINTS.'''

We recommend the following for big factions:
* Wait for the gameplay features (see [[Roadmap]])
* Share individual Ship Access through the Ship Access feature under Company
* Share individual ships by Decommissioning them (Possessions -> Ships -> Decommission)
** This allows anybody else, including a company member, to claim the ship freely
* Do not share blueprint files with anybody. It will lead to misery.
** It is your own responsibility to keep them secure and developers will not take any part in securing them for you if they leak.

[[Category:Rules]][[Category:Starbase rules]]

Technical problems

2021-08-09T00:19:06Z

JoelFB: servers disconnected issue

Technical problems

2021-08-08T22:45:20Z

JoelFB: /* Startup problems */ some initial troubleshooting steps

File:Technical help audio settings.png

2021-08-08T22:31:19Z

JoelFB: File uploaded with MsUpload

File uploaded with MsUpload

Support

2021-08-06T11:24:38Z

JoelFB: added support guides to page proper

__NOTOC__ {{Official_Info}}
{{Starbase_Support}}

= Summary =

Welcome to the support page - we'll be adding stuff here as we go.

If you have anything that would be helpful on this page (and reduce our support load), please DM JoelFB#7362 (with a clear message about Wiki support page help - DM backlog is getting big too!).

= Patches and Updates =

During the crazy Early Access launch period, we release hotfixes almost on a daily basis. After the launch we will release 2-3 updates every month and include at least one major new feature every month.

Check out our [https://forum.starbasegame.com/forums/early-access-announcements.47/ Early Access Announcements] forum category for all the latest patch and update notes.

Check out the [[Roadmap]] for the planned new features coming in the future.

= Support guides =

[[Support guides]] page lists multiple guides, including:
* [[Support_guides#Ship_vouchers|Ship vouchers]] and how to use them (including how to redeem a voucher for the "Laborer module" ship)

= Requesting support =

If you have a problem with the game, you can request support via the ingame F1 Feedback Tool (press F1 ingame to access). We will be around in Discord and we'll do our best on Steam forums as well, but the ingame F1 Feedback is our #1 support channel for immediate game issues. If you have a technical problem such as not being able to start the game, browse around the [[Technical help]] here or go to Discord and ask in the technical help channels. For everything else - F1.

Starbase is a popular game and we get a lot of support requests. We cannot reply to all messages, and our main focus is on helping out with immediate issues (such as ship issues). We do not reply on bug reports and other feedback type reports and they should not be used for immediate help requests. Here's a table of current categories and how you should expect replies.

{| style="background:grey; color: white; padding:10px;"
|-
! style="width: 150px; background-color: #5794D5; font-size: 120%; text-align: left; padding: 2px 4px;" | Feedback type
! style="width: 250px; background-color: #5794D5; font-size: 120%; text-align: left; padding: 2px 4px;" | <div style="text-align:center;">Dev reply expectation</div>
! rowspan=10 | <div style="margin-left:20px;">[[File:starbase_feedback_tool_01.jpg|400px|link=]] [[File:starbase_feedback_tool_02.jpg|400px|link=]]</div>
|- style="vertical-align: top;"
|-
| style=" padding: 2px 4px;"|Ingame Tow refund|| <div style="background-color: green; text-align: center;">Yes - we will reply and help!</div>
|-
| style=" padding: 2px 4px;"|Ingame ship refund|| <div style="background-color: green; text-align: center;">Yes - we will reply and help!</div>
|-
| style=" padding: 2px 4px;"|Other ingame help|| <div style="background-color: green; text-align: center;">Yes - we will reply and help!</div>
|-
| style=" padding: 2px 4px;"|Bug report|| <div style="background-color: DarkSlateGray; text-align: center;">No - thank you for the report!</div>
|-
| style=" padding: 2px 4px;"|Report and exploit|| <div style="background-color: DarkSlateGray; text-align: center;">No - thank you for the report!</div>
|-
| style=" padding: 2px 4px;"|Report a player|| <div style="background-color: DarkSlateGray; text-align: center;">No - thank you for the report!</div>
|-
| style=" padding: 2px 4px;"|Feedback|| <div style="background-color: DarkSlateGray; text-align: center;">No - thank you for the feedback!</div>
|-

|}

= Important notes =

'''Last updated: 4 Aug 2021'''

<h3 style="color:orange;">Steam beta client from 2 Aug or later may fix the crashes - enable the beta client with [https://support.steampowered.com/kb_article.php?ref=7021-eiah-8669 Steam's instructions]!</h3>

=== Don't use Easy Build Hall with normal ships! ===
Using the Easy Build Hall only works with the tutorial Laborer (module) ship. It does not work with ''any other'' ship! It will work with new custom designs built from modules from scratch by you, but no existing ship, such as a ship bought from a store, can use the Easy Build Hall and survive. This is the #1 reason for broken ships at the moment.

=== Don't use normal items or objects in Easy Build Hall! ===
Do not use normal items/objects in Easy Build Hall/Mode. Only use modules in Easy Build. Normal items/objects can be used with the Bolt Tool though.

=== You can get a new tutorial Laborer by completing the Repair Job again! ===
If your Laborer ship has broken down for any reason, you can get another one by simply completing the Repair Job again. You should be able to do this without touching any of the settings. However you can also see if restarting the Tutorial helps, in the ESC menu -> Settings -> Tutorial.

=== You can craft anywhere, you don't need to be in Easy Build Hall ===

The tutorial instructs you to craft in the Easy Build Hall, however you can craft anywhere in space, for example on top of your own spaceship. You do not need to be in Easy Build Hall to craft. In fact, other people can craft on your bench too. You don't even need to bolt it down (but bolting your crafting bench is recommended if you intend to move the ship).

=== Station inventory is full - you can sell ghost items ===

There's a bug in the game that creates 'ghost' items, which may cause your station inventory to be full. These do not show up in your inventory, but they do show up in the sell terminal in the Marketplace.

=== You can sell unworking ships ===

You can sell ships (even those that are broken) near the "Galaxy is big!" signpost, in the red building next to the green Sunny Ship Center. Spawn the bugged ship at the landing platform and the spawn screen will give you a sell quote on the ship. (You can also fly a ship there to get the sell quote, but spawning is usually easier if the ship is somehow bugged.)

[[File:starbase_sellship_sell_location_01.jpg|400px|link=]][[File:starbase_sellship_sell_location_02.jpg|400px|link=]][[File:starbase_sellship_sell_screen_01.jpg|400px|link=]][[File:starbase_sellship_sell_screen_02.jpg|400px|link=]]

= More minor notes =

=== Refueling works at Ore Towers instead of Refueling Stations ===

Ore Towers work for refueling better than the actual Refueling Stations at the moment. If you cannot refuel your ship, go to an Ore Tower ("Credits!" sign). Refueling stations may work if you hook up the ship first, then the pump. It may not work if you hook up the pump first and then ship (it may say "No connection").

= Lost or broken ships =

Ships can get broken or lost during the Early Access launch period far easier than normal due to multiple game bugs. We are struggling with the support load this has caused, and are lagging in fulfilling the support requests. We are currently (as of 31 July 2021) unable to do special requests such as warping ships (i.e. if you've lost a ship with ore cargo). We should be able to start doing these once the first week is behind us and we're not getting more requests than we can handle. We can possibly do them later as well, our servers track your ships and we can investigate these better when we have more time to spend on an individual case. The same goes for other complicated situations as well. We apologize for the inconvenience and delay!

In the meantime, here are some tips:

* The tutorial will grant you a new Laborer with a 2 hour cooldown
* Go to the Settings menu -> Tutorial, and choose the Repair Job
* Once you go to the Repair Job area and complete it, you should receive another Laborer

If everything else fails, you can try to reset the tutorial completely by going to the ESC menu -> Settings -> Tutorial -> Reset Tutorial. This does not work in all cases but it's good to try if everything else has already failed.

=== Grinding away when your ship is lost or broken ===

Starbase isn't tied to a single ship - it's intended for players to have multiple ships (for different purposes, or just as backup). If you lose one ship, you can still play with another ship (provided that you can get another Laborer from the Tutorial or have enough ores to buy from the stores, or get a voucher).

You can also dismantle the tutorial Laborer to parts and sell the parts for credits (which you can use to buy ores from the Auction House).

[[Category:Support]][[Category:Help]]

Community:Guides

2021-08-05T23:30:09Z

JoelFB: added some nice videos

{{Community_Page}}
__TOC__

= Summary and how to use =

* This page is maintained by the community, check the rules below
* Embed a YouTube video with <code style="margin:0px;"><nowiki><youtube>video_id_here</youtube></nowiki></code>

= Rules =
* It's ok to include your name or the creator's name, and have that name link to e.g. the userpage or faction page
* However no advertising beyond those creator links - this is not a place to advertise, but a place to help other players
* Please be respectful of others and try to avoid "edit wars"
* Always embed video content, do NOT upload videos due to the high disk space requirements
* You can upload images directly to the Wiki but try to upload only JPG or other lossy format so the Wiki server isn't spammed with high-bandwidth images
** Avoid image and video hotlinking (such as using an URL directly from a Discord content server; add a <code style="margin:0px;">?nowiki</code> to the end of URLs to avoid hotlinking)

= Station guides =

== Origin map ==

Origin map (by Okim?) as of June 2021:

[[File:starbase_Origin-EN_2021_06.jpg|400px]]

= New player guides =

28 July 2021
Kenetor: Starbase - Day 1 Info You Need!
<youtube>https://www.youtube.com/watch?v=B-V_j2jfsZk</youtube>

31 July 2021
Kenetor: Starbase - The Tech Tree and Crafting Explained
<youtube>https://www.youtube.com/watch?v=AfhrHR7oW7A</youtube>

= Ship guides =

== Ship refueling ==

30 July 2021 Zenith Gaming Company: How to Refuel the Laborer Starter Craft in Starbase! | UPDATED
<youtube>https://www.youtube.com/watch?v=bXkOHw3zKXE</youtube>

= Ship building guides =

= Economy guides =

June 2021 (Closed Alpha): [https://www.youtube.com/watch?v=rHQc0OIOwmc GreeceGuy: Make Money Fast | Beginner guide | Starbase | 3.5 million+/h]
<youtube>rHQc0OIOwmc</youtube>

= Other videos =

29 July 2021 ZaffBox: End of Starbase Closed Alpha - Welcome to Early Access!
<youtube>https://www.youtube.com/watch?v=UelPr55Waps</youtube>

[[Category:Guides]]

Technical help

2021-08-05T22:20:39Z

JoelFB: added support template

{{Official_Info}}
{{Starbase_Support}}
__TOC__

Check out [[System_requirements]] for information on what it takes to run Starbase.

= Technical information =

== Technical Q&A ==

=== What's the size of the game install folder? ===

As of Early Access launch, Starbase takes roughly 35 gigabytes of space. This will go up as we release updates.

We highly recommend a solid state drive (SSD) to make loading times much smoother than a regular hard disk drive (HDD).

=== Does Starbase run on Proton? ===

To some extent, yes, Starbase runs on Proton. However we do not provide any official support for the Linux/Mac platforms or specific software like Proton, so please refer to the [https://www.protondb.com/ Proton website and game database] (Starbase [https://www.protondb.com/app/454120 specific entry here]).

=== Does Starbase support GeForce NOW or other streaming services? ===

Yes, Starbase supports GFN officially - check out the official [https://www.nvidia.com/geforce-now/ GeForce NOW website] for more information. Other streaming services are not officially supported currently. If you have feedback on this, [[Starbase_wiki:About|please get in touch]].

== Technical options ==

You can adjust many [[Technical options]] outside of the game. This can help with e.g. rendering performance.

== Technical problems ==

Check out [[Technical problems]] page for various technical problems and proposed solutions.

== Low framerate improvement tips ==

Here's a few tips to improve performance on e.g. laptops or on systems using older hardware:

# Adjust the resolution and graphics settings in the Settings->Graphics menu (use Very Low and Low where possible, and a resolution such as 1280x720)
# Optimize the resolution further by using RenderResolutionScale 0.5 as explained in [[Technical_options#Adjust_internal_resolution_scale|Technical options]]

If the game still doesn't run smoothly, your hardware may not be up to the task, unfortunately. Starbase requires quite a lot from the system and especially the graphics card.

Our #1 suggestion in that case is to look into [https://www.nvidia.com/geforce-now/ GeForce NOW], a streaming service by NVIDIA. The free tier has queue times but is free to test out.

= General troubleshooting =

Please find below some notes on various hardware and software issues. However please note that we (Frozenbyte, developers of Starbase) provide these notes as "primers" on the topics discussed below. Some of these topics may be extremely complex and we are only scratching the surface here, please find more information online. Please be careful when making any changes based on these notes, we do not make any guarantees that they work and we do not take any responsibility for the suitability of help provided here, these notes are only meant to help our players find clues and make informed decisions on their own.

== Installing new graphics drivers ==
Follow your manufacturer's official instructions.

== Uninstalling graphics drivers ==
Follow your manufacturer's official instructions. However, if you believe the uninstallation was unsuccessful, there may sometimes be a need to do a full driver uninstall, and you may want to use a 3rd party tool such as [https://www.wagnardsoft.com/display-driver-uninstaller-ddu- Display Driver Uninstaller (DDU) by Wagnardsoft]. Please note any such tools are not in any way endorsed by us and you use them at your own risk.

== Forcing a crash dump ==

Starbase has an automatic crash dump tool that submits crash dumps to the developers whenever they happen. However sometimes the game may crash or freeze in a way that does not invoke the tool. In this case, as a last resort or if asked by developers, you can force a crash dump manually by opening the Task Manager, right-clicking the process (i.e. starbase.exe) and selecting "Create dump file" from the context menu. This may take a few minutes and the resulting file may be large (many gigabytes). (To open the Task Manager, either search "Task Manager" in the Search bar or press Ctrl+Alt+Del and choose Task Manager.)

If you are asked to deliver the dump to the developers, go to the folder where the dump was created and zip it with your favorite zip program (we are ok with .zip and .7z). If you have a means to upload the file, please do so, otherwise ask for developer guidance.

== Running Starbase makes Discord or other programs laggy or run slow ==
This is a general problem not directly related to Starbase as of July 2021 (happens with many other games as well). For Discord the solution is to turn off Hardware Acceleration in Discord Settings (-> App Settings, Advanced, Hardware Acceleration).

== CPU and GPU issues ==

If you are experiencing strange issues in running Starbase and other games, there can be a hardware issue at play in addition to game issues. To some degree it may be best to adjust game settings to minimize any such issues, however if that's not enough, you can look into your hardware and any potential issues.

'''GPU memory temperatures:''' Graphics cards these days use very fast memory, and lots of it - and they generate heat, which is then cooled off. The typical memory operating temperature is 95-105°C at maximum. If the memory is too hot, the GPU may start to throttle memory, causing issues for the user, such as crashes. This is especially true for GDDR6 memory as opposed to GDDR5, and many new AMD and NVIDIA graphics cards use GDDR6 these days. GDDR6X memory used on e.g. NVIDIA 3080 RTX cards is even faster and thus requires more power and cooling. See the note below for monitoring software to measure the memory temperatures.

'''Windows power limit:''' Windows has built-in methods to limit CPU usage. You can find this in <code>Control Panel -> Hardware and Sound -> Power Options -> browse the various Advanced options and find Processor Power Management -> Maximum processor state</code> (see e.g. [https://www.laptopmag.com/articles/use-maximum-cpu-power-windows-10 Laptopmag.com for some pictures]). This setting works for both desktop computers and laptops (laptops have an extra option "On battery"). This may help in some cases to reduce minor issues - however if you notice an improvement, it's always a good idea to understand why the original problem is happening (in case your hardware has a problem and might need fixing to prevent any damage etc). For further advanced methods you can search for "Set Priority" and "Set Affinity" for some more advanced ways (generally they should be modified only if you understand what you're doing).

=== Software for monitoring ===
There are multiple monitoring and tweaking software available related to hardware, including e.g. the popular [https://www.cpuid.com/softwares/hwmonitor.html HWMonitor]. AMD has its own [https://www.amd.com/en/technologies/ryzen-master Ryzen Master tool] available for their Ryzen CPUs (allowing overclocking but it can also be used just for monitoring and controlling the temperatures).

= Specific issues =

== Graphics driver issue April-May 2021 ==

In April 2021 we became aware of a graphics driver issue that manifested itself in many different situations, most prominently in the "Demolition job" tutorial when a Vasama Vanette ship was spawned.
The issue affected at least the 16XX and 20XX series of GPUs from NVIDIA, and possibly the 30XX series as well. Upon crash, a "GPU error detected" message such as this would appear:
[[File:wiki_starbase_2021_gfx_drivers_issue_error_message.png|none|385px]]

The workaround for the affected GPUs was to use older drivers such as 461.92 or the Studio drivers 462.31. The issue was most likely introduced in drivers 465.89 onwards. Other vendors' GPUs were unaffected. <br />NVIDIA released fixed drivers 466.47 on May 18, 2021 which can be downloaded on [https://www.nvidia.com/Download/index.aspx their website]. The issue should be solved with new drivers (if it persists, there may have been a problem in updating the drivers, and a full uninstall of the graphics drivers may be required).

== Install not available in Steam ==

In rare occasions, it's possible that Steam doesn't allow installing Starbase. You may also get an error "Starbase is not available on your platform", eventhough you are running Windows.

Unfortunately these issues mean that you are most likely running a 32-bit version of Windows, and Starbase requires 64-bit. You would have to reinstall Windows as 64-bit. Generally speaking support for 32-bit operating systems is fading away, and supporting them takes additional development work - we have decided against that, as the vast majority of users (99%+) are running 64-bit already. You can look at the [https://store.steampowered.com/hwsurvey/Steam-Hardware-Software-Survey-Welcome-to-Steam Steam Hardware Survey] for the latest data.

See an exemplary screenshot of the Steam client's game area below.
[[File:starbase_steam_no_install_400px.jpg|400px|left]]

[[Category:Technical]][[Category:Hardware]][[Category:Help]] [[Category:Support]] [[Category:Official_page]]

Template:Community Page

2021-08-05T22:13:17Z

JoelFB: minor text edit

<blockquote style="
color: black;
border: solid thin gray;
padding-top: 10px;
padding-right: 10px;
padding-bottom: 10px;
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background-color: #F481A2;
">
'''Community page:''' This page is maintained by the Starbase community and is not officially approved or curated by the developers of Starbase.
</blockquote><noinclude>[[Category:Templates]]</noinclude>

Template:Community Page

2021-08-05T22:03:26Z

JoelFB: created community page template

<blockquote style="
color: black;
border: solid thin gray;
padding-top: 10px;
padding-right: 10px;
padding-bottom: 10px;
padding-left: 10px;
background-color: #F481A2;
">
'''Community page:''' This page is maintained by the Starbase community and is not officially approved by the developers of Starbase.
</blockquote><noinclude>[[Category:Templates]]</noinclude>

New Player Guide

2021-08-05T21:56:00Z

JoelFB: added template

{{Official_Info}}
{{Starbase_Support}}
__TOC__

{{quote2|Welcome to the New Player Guide! This guide is an attempt to teach new players certain basic features of Starbase and prepare them on their endo journey.

Note that this guide is not available for editing. Suggestions can be sent to JoelFB#7362 on Discord.
}}
= Starbase naming policy =
* The naming policy for endos, ships, stations and other things is work-in-progress
* Currently strict, and does not allow spaces or numbers
* Some old pioneer users have names from a time when the policy was less strict
* There will be a way to rename (or request renaming of) things at some point during Early Access
** In the beginning of Early Access, we will most likely give a 7-day priority to active Closed Alpha testers (users who have played the Alpha for 10 hours or more)

= Improvements coming in the near future =
We update the game often, typically once a week (usually Wednesday or Thursday). Please join our [https://discord.com/invite/starbase Discord server] and follow the announcement channels for the latest news and updates.

Check out the [[Development]] page for a more detailed roadmap.

= Getting help =

Come to #alpha-new-players in the [https://discord.com/invite/starbase/ Starbase Discord] - no question is too small to be asked, and veteran players are happy to assist.

Also check out [[Community:Guides]] for videos created by the community.

= Reporting bugs =

You can use the F1 Feedback Tool to report bugs to the developers. You can also check out the [[Feedback]] page for more information.

= General gameplay info =

'''Your Endo life'''
* Your character is always "safe"; you can die but you won't lose everything
* You may lose ships and items in the ship inventory if you e.g. get destroyed
* You can always use "Insurance Transfer" (ESC menu) to get away from tough situations - this will take you back to the Origin station

'''Factions (clans)'''
* Dev factions are Empire and Kingdom
* You can create your own faction
* You do not need to join or create a faction, you can play Starbase solo or in a group of friends or "impromptu" gang of endos

'''Safe zones'''
* Safe zones protect endos from damage and unwanted attacks
* Your ship cannot take damage (except due to bugs etc)
* Safe zone around the starter area is big, and has plenty of asteroids to mine as well
* Outside the safe zone has rarer ores/asteroids, and in the future will have other benefits (higher risk, higher reward)
* To exit the safe zone, you'll need to go to Settings > Gameplay > Ships > Allow Hosted Ships To Leave Safezone to enable ships to leave the safe zone

'''Login and logout'''
* You can log out at any point, anywhere
* When you log back in, you'll be returned to where you were
* If you have a ship when you log out, that ship will remain in the universe (for 365 days)
** If the ship is outside of the safe zone, it may get destroyed by other players (if found)
** Best practice is to despawn the ship at a station and then log off

'''Buying ore and new items'''
* Check out the [[Shops]] page for more information on shops, their location, and the items they sell
* Use the Auction House to buy and sell ore

'''Ships in universe vs Ship Designer'''
* Currently if a ship has been spawned to the universe, it cannot be brought back to the Ship Designer
* It is possible to edit ships in the universe but those changes will not reflect in the blueprint itself

'''Vouchers in Closed Alpha'''
* In Closed Alpha, developers can issue "vouchers" for both ship shop ships or custom ships
* You can as a Community Manager for a voucher in the Discord
* A received voucher will show up in the Bank Statement as "ShipVoucherReceived"
* Vouchers are applied to the specific ship version (if you modify the ship, the voucher won't work)
* The vouchers are redeemed either when purchasing the ship from the Ship Designer or at the Ship Shop terminal if it's not a custom ship

= Quick tips =

* Moving with the jetpack around a huge station like Origin can be slow
** Bind Insurance Transfer points at Marketplace and Ship Hangar to speed up your travels
* ALWAYS bring a Pickaxe with you on mining trips!
* Turn OFF the generators of a ship when you're not actively flying, otherwise you will spend fuel at all times

= Tutorial =
* Tutorial is the first thing in the game, and will teach you some basics.
* At the end of the tutorial you'll get your first ship, the Laborer. It's a nice, upgradable ship that will serve you well in the beginning.
* You will also have a Pickaxe (for mining asteroids) and a Mining Backpack.

'''Tutorial jobs and additional credits'''
* In '''Closed Alpha''' the available Tutorial jobs are the Mining job and the Demolition job
* Other jobs such as Repair are under construction (you may see signs for Repair and Assembly in the game world though, but they don't work)
* Tutorial doesn't give you any credits, so if you want additional credits, you can go to the jobs and do some additional work using the same skills you learned during the Tutorial

'''Getting the Laborer'''
* The Labourer ship you get from the tutorial is a good ship, and can be extended
* You're not in a rush to get a new one
* For other ships, check out the Wiki and ask around in Discord based on your needs

'''Troubleshooting'''
* If you end up destroying or crashing the Laborer, you can go to the Starbase Discord in #help-request-ingame and write a report, and the devs can refund the ship so you can buy it again or try another ship.
* You can reset the tutorial:
# Go to Settings (ESC -> Settings), then Gameplay > Tutorial > "Reset Tutorial"
# Then use Insurance Transfer (ESC -> Insurance Transfer) to get back to Origin, and press the F8 key

== Tutorial known issues and fixes ==

'''Ore not collecting'''
* In some cases the ores may not be collected automatically during the Mining Job
* To fix this:
** Go to the Inventory/Equipment menu (press I)
** Make sure you have the Mining Backpack equipped in your Back slot
** Toggle OFF "Automatic Collecting", and then re-enable it
* You may also need to leave the Mining Job before toggling the setting

= Controls =

'''Often used additional controls'''
* Q to align yourself to whatever you're looking at
* G to switch Magboots on/off
* (Left) Shift to boost endo walking / sprint

'''Interacting with items'''
* F places an item into your hand
* P puts an item into your inventory

'''Ship controls rebinding'''
* V to rebind ship controls (look to your left to see the opened panel)

'''Pressing buttons with TAB'''
* TAB to free the mouse cursor, allowing you to click menus and buttons ingame

= Mining =

'''Selling ore'''
* You can sell ore in two ways:
** Find the "Credits!" tower in Origin, connect your ship's resource bridge to the tower, and sell the ore
** Go to Origin and open the Auction House (keybind <code>,</code>), and put the ore up for auction

= Ships =

'''Refueling a ship'''
* You can buy more fuel rods from the Starsol shop (see [[Shops]])
* Alternatively you can use the screens at the centre of each landing pad for more direct refueling
* Remember fuel and propellant are separate things, you need both!

'''Replacing a fuel rod'''
* Equip the Bolt Tool and unbolt the existing fuel rod (hold RMB on the fuel rod)
* Remove fuel rod with E
* Put in a new fuel rod (toggle snap with C and use X,Y,Z to rotate)
* Use the Bolt Tool and hold LMB to bolt the fuel rod
* The old fuel rod can be left in space (they'll despawn after some time; technically they can be sold but they're not worth much)

'''Buying a ready-made ship'''
* You can buy a ship with credits in any of the Ship Shops
* You can "Test Flight" ships before you buy them
* If you get stuck inside a ship, log out and then log back in, and quickly move a little bit before the game loads everything

'''Designing and buying your own custom ship'''
* You can design your own ship in the Ship Designer
** Ship Designer will use raw materials, i.e. ore, and you will have to either mine them, or buy them from the Auction House
** Ship Designer will take time and effort, and is only recommended after you know a bit more about the game

'''Selling ships'''
* You can sell ships at the landing pad of the Sunny Ship Shop (the red ship shop). Despawn your ship, spawn it again at the landing pad terminal, and after a moment the "Spawn" will change to "Sell".
** Note it's not the Chemosh Ship Shop (also red) but the other one that has a huge banner saying "Galaxy is big! Buy a spaceship!"
** It's a very small landing pad at the entrance to the Sunny Ship Shop, right where the basic ships like Vasama are sold

* Selling gives a certain % of the purchase price back (around half or less) and even less if the ship has damage
* We advise against selling the Laborer ship unless you have multiple other ships already

'''Stranded in space'''
* If you end up stranded in space, with e.g. all fuel rods spent, there's a couple of options:
** Ask help in the Discord, maybe someone can come and help you out (this may not be feasible, especially if you're far out with no navigation system)
** If you're within the safe zone, you can insurance transfer your endo back to Origin, and then Tow your ship from space for a small fee from one of the landing pads

= Miscellaneous gameplay =

=== Trading / how to trade ===
* In the Social tab, find the player you want to trade with, then right click and choose "Request to trade"
** The other player will need to accept the trade request in the chat
* Note that you can send credits via the Mail/Inbox system

=== Rotating items ===
* Rotate items with X, Y, Z
* Toggle snapping with C (or Shift+C in the Spaceship Designer)

= Interacting and traveling around the universe =

== Insurance Transfer / Insurance Points ==
* Insurance Transfer is used to quickly transfer across the universe (like teleporting). Currently in Closed Alpha it does not cost anything to use Insurance Transfer. If you ever get stuck somewhere, or get lost in space, you can use Insurance Transfer to get out.
* You can find new Insurance Points throughout the stations
** Default is on Origin and will transfer your endo to the Command Center of the Origin station
** Ship Hangar/Ship Designer building has an Insurance Point on the upper platform on the right after the entrance
** Marketplace has an Insurance Point to the right of the Marketplace entrance area (just outside the actual Marketplace)

== Renting lots ==
* There are rental lots on the Proia megastation ("the giant ball" next to the Origin station)
* Lots can be rented based on time period (daily, weekly, etc) and will cost credits accordingly
* You can build on lots and create and build your own piece of a station
* '''Current Alpha stage:''' Lots and station building in general is under constant development. Ask for the latest status in the Discord.

== Moon City ==
* Moon city has an [https://cdn.discordapp.com/attachments/639446056802844724/807016766081204275/unknown.png Insurance Transfer point]

= Tips and tricks =
''Last updated: March 2021''<br />
Note that these tips may change rapidly as the game gets updates and economy changes!

=== Best ships for mining ===
* The starting Laborer is a perfectly fine mining ship, so you don't need to immediately buy another ship
* The Laborer can be - and should be - upgraded to 18 crates, which will be good for the first mining trips
* Moving on from Laborer, look for mining ships in the 10-20 million credits range with around 100 ore crates
* The next step is a mining ship with hundreds of ore crates, by this time you probably have a good idea of what works for you

=== How to be an efficient miner ===
* In the early game mining speed is more important than being picky about ore type. A fast and sturdy ship with 15+ ore crates is efficient and can attain 10+ million credits per hour.
* Find reasonably sized asteroids near the station within the safe zone and return to sell the ores.

=== Selling or keeping ores ===
* The game economy is moving towards using ores more and more
* Ship building consumes ores, so if you're planning to build ships, ores will be important
* General wisdom is that it's good to keep most ore unless strapped for credits
* The common ore (Ajatite, Valkite) can be sold for credits as they're so commonplace
* Always use the Auction House to sell ores (except Ajatite and Valkite as they're generally cheap and the station vendors/towers give roughly the same price as Auction House)

= Tools =

== Bolt Tool ==

* Reload the Bolt Tool by buying a new magazine

= Troubleshooting =

'''Stuck physically?'''
* Log out and log back in; the game takes a few seconds to load objects with collisions, so you can move out of tough spots while it loads
* Your endo has a melee attack, so you can also try destroying objects by force

'''"This ship has a durability error"'''
* This happens if your ship was a "warp class" below 1.00
* Your ship will likely start falling apart at some point (typically at higher speeds)
* Fix it by making sure everything is properly bolted or welded

General rules

2021-08-05T21:53:50Z

JoelFB: added rules template

{{Official_Info}}
{{Starbase_Rules}}
__TOC__

This page is a collection of rules around Starbase, such as streaming and posting videos.
== General rules summary ==

* [[General_rules#Streaming_and_videos|Streaming and posting videos]] is allowed (+ see below)
* Content (incl. videos) using Starbase should include our [[General_rules#Copyright_notice|copyright notice]]
* Questions? Contact our CMs in Discord or DM JoelFB#7362

== Copyright notice ==

=== General notice for e.g. videos and streaming ===

If you create content based on Starbase (for example videos), we ask you to put this notice somewhere in the text description:

<code>
"Starbase" and its characters, music and other material copyright © Frozenbyte Oy, used with permission but without endorsement.
</code>

=== Screenshots and images ===

Copyright notice for screenshots and images:

<code>Starbase screenshots/images copyright © Frozenbyte Oy</code>

The laws in many countries allow the use of screenshots and images as-is with a copyright notice. If you wish to receive an explicit permission for your project, please [https://frozenbyte.com/contact/ get in touch] with us.

=== Music ===

Using Starbase music in a Starbase-related video is ok, provided that credit is given like this:

<code>"Starbase" and its music and other material copyright © Frozenbyte Oy, used with permission but without endorsement. Music tracks primarily composed by Marcus Warner with additional tracks by Antti Martikainen and ambient tracks by Sauli Lehtinen; soundtrack available.</code>

Alternatively, if you only use one or more songs by a specific composer, feel free to add the song name and composer separately, like this:

<code>"Starbase" and its music and other material copyright © Frozenbyte Oy, used with permission but without endorsement. Music track "Pandemonium" composed by Marcus Warner; soundtrack available.</code>

=== Larger works such as fansites ===

For larger works based on Starbase, such as fansites, here's our official full copyright:

<code>
"Starbase" game copyright © Frozenbyte Oy, used with permission but without endorsement. "Starbase" is a trademark or registered trademark of Frozenbyte Oy in the U.S. and other countries. For more information, please visit the official [https://frozenbyte.com Frozenbyte website].
</code>

=== Fan fiction ===

For fan fiction, such as using Starbase characters or the Starbase universe in a fan work, we allow it provided that:

* Any fan fiction is not for profit
* Our (Frozenbyte) copyright is recognized, for example like this:
** <code>Starbase and the Starbase universe and its characters are the intellectual property and copyright © of Frozenbyte Oy, used without endorsement.</code>
** ... and this notice is featured prominently in the fan fiction work, for example on the cover page of a longer novella or book

=== Fan merchandise ===

At this point we do not allow fan merchandise (t-shirts, mugs, etc). We are looking into allowing this in the future by partnering up with the most popular fan merchandise sites.

=== Other ===

We reserve all other rights not mentioned here. If you have an idea that involves Starbase, [https://frozenbyte.com/contact/ please get in touch]. (using Starbase for any commercial

The notice can be placed in English, or translated into the used language as long as it conveys the same meaning.

== Streaming and videos ==

{{quote2|During '''Closed Alpha''' we would kindly ask everybody to be mindful of the fact that the game is still in Closed Alpha, and generally speaking not ready for a larger audience. We have a rule of thumb for videos and streams during Closed Alpha:

* Creating and posting videos that make it clear that the game is in Closed Alpha are ok but please don't do a "review" video. We don't want reviews right now because the game is not ready for it. Reviews are fine when we are asking money for the game, i.e. in Early Access. Even after Early Access launch it should be noted that the game will be improving on a weekly basis so many EA launch reviews will be out-of-date very fast.

There is no NDA (Non-Disclosure Agreement) for Closed Alpha.

We will start inviting big streamers to the game around Early Access launch. However if you have a sizable audience (1000+) and have received access to the game, please let us know so we can keep track and keep you updated on the latest changes.
}}

=== General guidelines ===

Streaming and posting videos about Starbase is ok. You are also free to use Starbase music in videos that are related to Starbase, and monetize those videos (however monetizing the music otherwise is not permitted).

=== Re-posting official videos ===

Re-posting our official videos as-is is allowed but you must not try to pass them off as your original content. Creating translations in your local language is also allowed.

We want to foster ''original'' content around the game so we always recommend adding e.g. your own commentary.

You are allowed to take snippets from any official videos and provide commentary or other original content on top or in addition to the official snippet.

In all cases, we kindly ask a link to the original official video and/or the [https://www.youtube.com/channel/UCj2hiSQeR13FeI3lIxCvbmA Frozenbyte YouTube channel].

== Special permissions ==

{{quote2|Special permissions can be granted for projects that are interesting and benefit the game. However, we reserve the right to cancel any permissions later if there are unforeseen consequences (including but not limited to a technique exposing the game to cheaters and us having to ban all tampering with that technique).

'''Note:''' NEVER download any third party program or script unless you can verify it comes from a trusted source and does not contain malware or viruses. We do not officially recommend or endorse any of these projects and they are not needed to play Starbase. Information on this page is provided for clarity on what is allowed (whether experimental or not) and what is not.}}

=== Current permissions ===

{| class="infobox" style="float: none; clear: both; margin: 0 0 1em 1em; width: 800px; font-size: 120%;"
|-
! style="background-color: #5794D5; text-align: middle; padding: 2px 4px;" | <span style="color: #FFFFFF;">Description</span>
! style="background-color: #5794D5; text-align: middle; padding: 2px 4px;" | <span style="color: #FFFFFF;">Requested by</span>
! style="background-color: #5794D5; text-align: middle; padding: 2px 4px;" | <span style="color: #FFFFFF;">Status</span>
! style="background-color: #5794D5; text-align: middle; padding: 2px 4px;" | <span style="color: #FFFFFF;">Notes</span>
|- style="vertical-align: top;"
|-
|ReShade (for changing graphics output)||General|| 🟢 Allowed||Until further notice
|-
|Memory reading||General||⛔ Not allowed||
|-
|Shadow game streaming*||General|| 🟢 Allowed||Until further notice
|-
|colspan="5" style="font-size:smaller; padding-left: 40px;"|''*Compatibility with Shadow game streaming/Ghost is not guaranteed and has not been officially tested.''
|-
|}

Note that generally speaking all tampering with the game files and memory and output is prohibited. If you have an idea for a project, please get in touch (Discord #starbase-questions) and we may grant a special permission for the project.

Any permission may be revoked at any time, and past permission is not indicative of future permission.

[[Category:Rules]]

Gameplay rules

2021-08-05T21:53:16Z

JoelFB: added rules template

{{Official_Info}}
{{Starbase_Rules}}
__TOC__

= Gameplay rules =

{{quote2|Starbase is under constant development. As new features come in, we may add or remove gameplay rules related to them. Rules are not set in stone, they are ever changing. In the ideal case no additional rules would be needed at all, and that is the development goal. In the mean time, some rules clarify our development intent, and they are listed here.}}

''Last updated: 5 August 2021''

== Note on PvP and new player protection ==

Generally speaking we (the development team) want to protect new players and get them on their space journey without additional burden (the game is hard enough to learn as it is). We want to encourage players to take risks with their possessions to gain something - venturing out into the deeper space with their fancy mining ship in hopes of returning with a big ore payload. If something happens on that journey, well, that's the risk part.

Because Starbase is under constant development, balance changes may occur to either direction - sometimes it may be easier for players to remain protected, and sometimes it may be hard to keep alive.

== Note on griefing ==

Repeated actions against the same player(s) over and over again is griefing. We will deal with griefing on a case-by-case basis.

Any other intentional hampering of other players is also handled case-by-case, however it should go without saying that deliberately hindering others' experience is not advisable and will be punishable. This would include e.g. blocking ships or buildings on Origin and other such actions.

=== Griefing examples ===

'''Ramming inside safe zones:''' Safe zones protect ships from breaking. However deliberate ramming within safe zones is not allowed. Blaming bad piloting works once, but if you repeatedly hit other ships, that's ramming and a punishable action.

== Blueprint sharing ==

Starbase ships and stations use blueprints. Blueprints are valuable as they tell how a ship has been designed and can be used to manufacture said ship.

In the near future we will have various blueprint gameplay features such as Secure Blueprint Chip. These gameplay features will govern the use of blueprints.

In the meantime, we discourage any and all use of blueprint sharing. You share blueprints at your own risk. We will not take any part in users' blueprints. However we will keep our official Discord free of any blueprints (but this won't apply to DMs or other servers). '''TAKE CARE OF YOUR BLUEPRINTS.'''

We recommend the following for big factions:
* Wait for the gameplay features (see [[Roadmap]])
* Share individual Ship Access through the Ship Access feature under Company
* Share individual ships by Decommissioning them (Possessions -> Ships -> Decommission)
** This allows anybody else, including a company member, to claim the ship freely
* Do not share blueprint files with anybody. It will lead to misery.
** It is your own responsibility to keep them secure and developers will not take any part in securing them for you if they leak.

[[Category:Rules]][[Category:Starbase rules]]

Starbase Terms of Service

2021-08-05T21:52:39Z

JoelFB: added rules template

{{Official_Info}}
{{Starbase_Rules}}
__TOC__

''Last updated 29 July, 2021''

<big>Starbase® Terms of Service and End-User License Agreement</big>

Thank you for purchasing Starbase®! By accessing Starbase in any form (including in "Early Access"), you agree to the following Terms of Service and End-User License Agreement below. We know that legal terms can sometimes feel like they're written by robots for robots, we've tried to write these in a bit more human-readable way, and have added some "developer notes" which clarify the intention better. The notes are meant to provide context, and legally speaking do not in any way restrict any of the actual paragraphs or rights of Frozenbyte.

We also want to provide this super quick summary:
# Starbase is licensed, not sold
# You're free to stream the game (incl. music)
# We reserve the right to remove any content from the game at our sole discretion (incl. ships based on other companies' copyrights)
# You agree to follow the Code of Conduct and follow moderator instructions if given

Please check the actual terms for more information. We hope you enjoy the game!

- Joel, Vice President @ Frozenbyte

'''TERMS OF SERVICE AND END-USER LICENSE AGREEMENT'''<br />
This is a legal agreement (”Agreement”) between you (hereninafter referred to as ”you”, ”your”, ”Licensee”) and Frozenbyte Oy (”Frozenbyte”, ”we”), the developer and creator of the computer and video game Starbase® (”Starbase”). Frozenbyte is a duly registered company under Finnish laws with the identification number FI17367343 and has its registered address at Krogiuksentie 17, 00340 Helsinki, Finland.

By installing Starbase, you must agree and abide by the Steam® Subscriber Agreement (”SSA”) found in the Steam Client and at https://store.steampowered.com/subscriber_agreement/

In addition, by playing Starbase, you agree to the terms and conditions herein and all terms incorporated by reference, including the Code of Conduct. Do not play Starbase if you do not agree to all of these terms.

'''LATEST VERSION ONLINE AND UPDATING TERMS'''<br />
The terms of this Agreement may be modified from time to time by Frozenbyte. Changes become effective immediately upon posting them online. The latest version of these terms is found online at https://wiki.starbasegame.com/index.php/Starbase_Terms_of_Service . You agree that this online version shall at all times be the binding Agreement between you and Frozenbyte. Any particular term that is deemed not valid or enforceable will not affect any other terms. Furthermore, if we don't take action on your failure to abide by these terms, that is not a waiver of our rights; we retain the right to take action in the future.

For any major changes that could reasonably be judged to affect your ability or desire to play Starbase, Frozenbyte will post the changed Agreement online and provide an excerpt of the changed sections, provide a date when the new changes come into force, and provide information to all players of Starbase through the ingame News section, community posts and other methods, giving reasonable advance notice, and enable you to terminate the Agreement and stop playing Starbase if you do not agree to the updated Agreement.

'''LICENSE GRANT'''<br />
Starbase is licensed to you, not sold. Frozenbyte hereby grants you a limited, revocable, non-transferable, non-exclusive license to access and play Starbase for your personal, non-commercial use strictly in accordance with the terms and condititions of this Agreement (”License”). Frozenbyte reserves all rights in and to Starbase that are not expressly granted to you under this Agreement. Ownership of Starbase and all intellectual property rights in and to Starbase remain the property of Frozenbyte.

You may also create and make publicly available videos or streams, such as a reviews, previews, ”Let’s Plays”, on third party services and enable monetization. You may also use the music and soundtrack of Starbase in your videos or streams, as long as the use is directly related to the game. Using any part of Starbase separately not in connection with the game is not allowed.

'''ACCOUNT'''<br />
Starbase uses your Steam account. We may change this later and require a separate registration.

You may use Starbase with multiple accounts (if each account has a legal license) unless the purpose of multiple accounts is to circumvent or evade e.g. temporary bans or other disciplinary actions or restrictions. Separately allowed is the creation and use of another account if your main account has been sent to Saltberia, the ingame prison (once that feature has been implemented).

By creating a character you agree that the character name and other data, including ships and possessions and faction/company membership, associated with that character is not personally identifiable information. If you request your personal data to be removed, it will not extend to your ingame character name or any other ingame data. We do not store any personally identifiable information in the game data.

'''EPILEPSY WARNING'''<br />
Starbase, especially user-designed disco ships/stations, may contain bright, flashing lights or other imagery that may cause discomfort, or even trigger seizures for people who are susceptible to photosensitive epilepsy or other photo sensitivities. We suggest being extra careful when playing the game and especially when pressing any buttons not clearly labeled, as they may trigger e.g. warning lights or similar.

'''UPDATES AND MODIFICATIONS'''<br />
Frozenbyte may update Starbase from time to time at its sole discretion. Frozenbyte is not obligated to provide any such updates to you or anyone else.

Frozenbyte reserves the right to modify, suspend or discontinue, temporarily or permanently, Starbase or any service to which it connects, including online services, with or without notice and without liability to you. In the event of a permanent discontinuation of Starbase or its online services, Frozenbyte will provide a written notice within the game for at least 6 months prior to any discontinuation, and where reasonably possible, assist players in setting up alternative ways to continue playing Starbase.

{{quote2|'''Developer note:''' Due to Starbase’s hybrid model of networking and thus lower server costs than traditional massively multiplayer online games, a permanent discontinuation is unlikely. For more information, please reach out to Frozenbyte or find more information at the official Starbase website and Starbase forums.}}

'''REVERSE ENGINEERING, CHEATING, HACKING'''<br />
Any kind of cheating, hacking or reverse engineering is strictly prohibited without explicit and written developer consent.

Ruining the game experience for others via means of cheating or hacking will result in an immediate ban with no warnings.

'''RELATED USE'''<br />
In addition to Starbase, you may be involved in the Starbase community.

Frozenbyte retains the right to revoke your license to Starbase based on your actions on the official forums or official Discord server, or for other behavior that negatively impacts Starbase or its community, at the sole discretion of Frozenbyte. If Frozenbyte exercises this right and you feel this has been a mistake, please get in touch to discuss. In case a solution is not reached, Frozenbyte may deny granting you a renewed license. In addition, Frozenbyte may, at its sole discretion, refund you the price you paid for Starbase.

'''RELATED TOOLS'''<br />
Starbase has no API as of this moment. An API may be developed in the far future (you may check the Roadmap if the API appears at some point).

We may allow certain tools by special permission. All of these are listed on the Starbase public Wiki at
https://wiki.starbasegame.com/index.php/General_rules#Special_permissions

'''REAL MONEY TRADING'''<br />
Real money trading is strictly prohibited. You are not allowed to use Starbase or any part of it in any transaction involving real money.

{{quote2|'''Developer note:''' Our main purpose is to prevent 3rd party websites selling ingame stuff (like ships) for real world money. We may revise this later to allow some sort of ship design commission services to take place. Some background information is provided in a forum post at https://forum.starbasegame.com/threads/question-regarding-rmt.1974/ }}

'''USER CREATED CONTENT'''<br />
Everything in Starbase is and remains the property of Frozenbyte.

During the course of playing Starbase, you may create content (”User-Created Content”, ”UCC”). You may use this content as part of playing Starbase in the ways that the game allows, but you do not own the content. Frozenbyte may use and exploit all user created content in any and all ways. For example, Frozenbyte may take screenshots or videos of the content and post these on the internet on their own or as part of a larger work such as a video feature. Your character, ships, ingame likeness, ingame name, and other details will be visible to other players and may be used by other players and Frozenbyte in screenshots, videos, and other material released publicly by Frozenbyte, players, and other 3rd parties.

If Steam Workshop support is enabled for Starbase, you may sell or license content that you have created, provided that you agree to the terms therein.

Frozenbyte is not liable or responsible for material created by other users. In addition, users may create content that contains website links (URLs, QR codes). We advise players not to follow those links, but ignoring this warning is completely up to you and at your own risk.

'''INFRINGEMENT'''<br />
You agree not to use any third party's copyrighted intellectual property without authorization. You are responsible for any legal issues related to copyright infringement arising from any User-Created Content that you have created or have been involved in creating or otherwise assisted in.

'''FOR COPYRIGHT OWNERS'''<br />
Frozenbyte will respond to notices of alleged copyright infringement. For any third party claims related to copyright claims based on intellectual property wrongly used in Starbase by users and content users have created, please contact Frozenbyte.

'''TERM AND TERMINATION'''<br />
This Agreement remains in effect until terminated by you or Frozenbyte.

Frozenbyte may, at its sole discretion, at any time and for any or no reason, suspend or terminate this Agreement with or without prior notice. You are entitled to a refund if the termination is unwarranted.

Upon termination of this Agreement, you shall cease all use of Starbase and uninstall all copies of the game.

'''DISCLAIMER OF WARRANTIES'''<br />
FROZENBYTE PROVIDES STARBASE AND ALL RELATED SERVICES "AS IS" AND "AS AVAILABLE". OTHER THAN AS EXPRESSLY STATED IN THIS AGREEMENT, FROZENBYTE AND ITS AFFILIATES AND DISTRIBUTORS DO NOT MAKE ANY SPECIFIC PROMISES ABOUT STARBASE OR RELATED SERVICES. FOR EXAMPLE, FROZENBYTE MAKES NO COMMITMENTS ABOUT THE SUITABILITY OF STARBASE CONTENT, FUNCTIONALITY, OR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS OR DESIRES. FURTHERMORE, FROZENBYTE DOES NOT GUARANTEE THAT ACCESS TO OR USE OF STARBASE WILL BE CONTINUOUS, UNINTERRUPTED, OR ERROR-FREE. SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, FROZENBYTE EXCLUDES ALL WARRANTIES.

'''LIMITATIONS OF LIABILITY'''<br />
WHEN PERMITTED BY LAW, FROZENBYTE AND ITS AFFILIATES AND DISTRIBUTORS WILL NOT BE RESPONSIBLE FOR ANY LOST PROFITS, REVENUES, OR DATA, FINANCIAL LOSSES, OR INDIRECT, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF FROZENBYTE AND ITS AFFILIATES AND DISTRIBUTORS FOR ANY CLAIMS UNDER THIS AGREEMENT, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID TO ACCESS STARBASE. IN ALL CASES, FROZENBYTE AND ITS AFFILIATES AND DISTRIBUTORS WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.

'''DISPUTES AND GOVERNING LAW'''<br />
The laws of Finland, excluding its choice of law rules, will apply to any disputes arising out of or relating to this Agreement or Starbase. All claims arising out of or relating to Starbase must be litigated exclusively in the District Court of Helsinki, Finland, and you and Frozenbyte consent to personal jurisdiction in that court.

Prior to any court action, you and Frozenbyte agree to try to resolve any and all issues via mutual negotiation by email or other form of communication. Furthermore, as stated in Limitations of Liability, Frozenbyte's maximum liability to you is the price you paid for access to Starbase, i.e. a refund of the price. In no event shall any dispute be consolidated with any other arbitration or other proceeding, and you waive any right you may have to file a class action or other collective actions against Frozenbyte.

'''MISCELLANEOUS'''<br />
If any particular term in this Agreement is not enforceable, it will not affect any other terms.

If you do not comply with these terms, and Frozenbyte does not take action immediately, this doesn’t mean Frozenbyte is giving up any rights that Frozenbyte may have (such as taking action in the future).

'''PRIVACY POLICY'''<br />
We will keep all actions related to moderation (including emails and chat logs, where available) for as long as necessary (up to the lifetime of Starbase). You may file a request for deletion of this data by sending an email to the Support team.

During the course of playing Starbase, you may submit your computer's hardware information as part of the crash reporting tool. This will transmit certain information and may include some personally identifiable data such as the computer name and installation folder of Starbase. We will only use this data for the purposes of technical analysis of fixing bugs and improving the quality of the game, and we will not store it any longer than necessary for the technical purposes.

You may also submit feedback directly via the game or via the community platforms such as Discord, and by doing so you grant Frozenbyte full rights to that feedback, or at the very least an irrevocable, worldwide license free of charge to use those ideas and feedback as-is or in modified form in Starbase and in other games.

'''ABILITY TO PLAY AND CODE OF CONDUCT'''<br />
Your ability to play Starbase is dependent on you following the rules and guidelines set out in the Code of Conduct, latest version which is posted at https://wiki.starbasegame.com/index.php/Rules , and you agree to the full rules of the then-current Code of Conduct at any given time. You also agree to abide by moderator instructions. Failure to follow the rules, guidelines, or moderator instructions is grounds for moderation action, including temporary and permanent ban. We may take moderation action against you for exploits, griefing, or otherwise unwanted behavior, and we may take this action retroactively in our discretion.

'''SUPPORT'''<br />
We hope you have a good time playing Starbase! We provide support online via email at our Support email address listed at http://www.frozenbyte.com/contact/ . You may also join our Discord server at https://discordapp.com/invite/starbase and chat with one of our Community Managers. We usually try to reply to emails within 24 hours, and on Discord we are online usually during the Finnish business hours (approx. 05:00-13:00 UTC)

'''CONTACT'''<br />
You may contact Frozenbyte at the Support email listed at http://www.frozenbyte.com/contact/ for any issues or questions related to Starbase.

[[Category:Rules]][[Category:Official page]]

Starbase Code of Conduct

2021-08-05T21:52:15Z

JoelFB: added rules template

{{Official_Info}}
{{Starbase_Rules}}
__TOC__

<h1>CODE OF CONDUCT</h1>

''Last updated 29 July 2021''

Starbase is a game driven by its community – we want everybody to enjoy their time in the universe and take part in creating something truly astonishing.

To make sure the game is as enjoyable as possible, we as developers have two jobs: A) develop the best possible game, B) maintain the best possible community. We take both of these jobs very seriously. This Code of Conduct focuses on the second of these, the community. Please read this carefully to know what is allowed and what is not in the Starbase universe.

Each player is expected to follow these rules and guidelines, and while we try to enable as much freedom as possible within the game, there are certain things that we will enforce.

If we identify a violation of these rules, we may take action that could result in a temporary or even permanent ban from Starbase. So please do not take these lightly.

In addition to this Code of Conduct, by playing Starbase you also agree to the Terms of Service and the End-User License Agreement.

Play nice!

== Methods of enforcement ==

The main method of enforcing the rules in this Code of Conduct are the Community Managers and official Frozenbyte Support. In the future we will add more dedicated ingame moderators. (However please note that Discord moderators are not ingame moderators, those roles are very separate.)

== Keep it civil ==

Act civil to one another. In Starbase, everybody starts on an equal footing (or no feet, if they have been lost in battle or otherwise) and every endo is the same. Any human traits a player may have are not part of the game, and we have a zero tolerance policy against any acts based on e.g. race or ethnic origin, religion, disability, age, nationality, sexual orientation, gender or gender identity, or any other characteristic of the human player.

Here is a non-exhaustive list of things:

* No discrimination
* No hate
* No harassment
* No bullying
* No threats
* No trolling
* No NSFW material/links

In addition to the tools we have ingame, we may report cases of illegal action to the relevant authorities, and we will always aid and help the police and other law enforcement agencies with information.

== Chat behavior ==

* Don't use excessive swear words
* Don't use obscene, profane or sexually explicit language
* Competitive banter is ok within your faction or group of friends as long as it's ok to everybody

== Customization ==

You are free to customize your endoskeleton (and space ships, station lots, and whatever else we may make available for customization). Please do not infringe on anybody’s copyrights, however, or in any way violate the other parts of this Code of Conduct.

Separately forbidden is any kind of impersonation of any other player or human being, or other misleading or wilfully confusing acts.

== User created content ==

We may rename your username or other public-facing part of your Starbase character, profile or other game content if we feel the original is inappropriate.

We may at any time and for any reason modify or delete any content in the game, including user created content and content created by you, without notice or with notice.

== Roleplaying ==

You are allowed to "roleplay" in Starbase, i.e. be a robot/endoskeleton in the Starbase universe that may or may not be part of a faction such as Empire or Kingdom. However, roleplaying does not free you from the human world and these rules. This applies to any "ambassadors" or other leaders or officials of any faction, even Empire and Kingdom.

== Privacy ==

Do not share any personal information about yourself (except first name, if you wish), and moreover, do not share any personal information of anybody else. For example, do not share any of the following:

* Credit card information
* Passport or ID information
* Account passwords

Frozenbyte employees or moderators will never ask for the above information.

We recommend not sharing any personal websites or other links that may reveal your human identity.

== Hacking and cheating ==

We do not condone hacking or cheating of any kind. Don't do it.

If you find a clever ingame way of using the game mechanics, you should report it via the F1 Feedback Tool as an exploit. Failure to do so in a timely manner may lead to disciplinary action.

== Don't do anything illegal ==

Starbase has its own rules and laws, but in the community we must abide by the laws of humankind. Don't do anything illegal. And don't be a terrorist or involved in any terrotist organization. Any content relating to terrorism or content that promotes or glorifies terrorist acts or incites violence is strictly prohibited.

Also please be mindful that drug use may be illegal in parts of the world. Any selling of drugs or drug glorification is prohibited.

== Reporting ==

You can use the ingame reporting tools (F1 Feedback Tool) to report violations or suspected violations, or other inappropriate or bad behavior.

== Consequences and how we process violations ==

We may respond to Code of Conduct violations in a variety of ways and may include:

* Temporary ban for a fixed amount of hours/days/weeks/months/years
* Impaired game functionality (such as not being able to shoot or cause damage to other players)
* Permanent ban

For infractions, we would typically get in touch and discuss the issue, or send a warning. Repeated violations for the same subject may result in a temporary ban, or in some other method we deem viable.

For major violations, such as cheating and causing negativity in the community, we may immediately ban the user in question.

== Dispute Management ==

We understand people make mistakes but our main commitment is to the overall Starbase community, and we will protect them to the best of our ability. If we have made a mistake ourselves, or if you have other things to discuss, complaints and feedback can be sent to our Community address listed at http://www.frozenbyte.com/contact/ .

Frozenbyte Community Managers manage the day-to-day running of Starbase and the community. If you are dissatisfied with a solution, you may take it up to a higher level by emailing the Support address listed at http://www.frozenbyte.com/contact/ where we will look at each case with a more wider perspective. In the end the Emperor's word will be the final say on any matter.

== Parting words ==

Thank you for reading this Code of Conduct. We hope it was clear and concise. Any feedback can be sent to the above addresses. And now – we hope you enjoy playing Starbase!

Template:Starbase Rules

2021-08-05T21:51:18Z

JoelFB: created rules template

<blockquote style="
color: inherit;
border: solid thin gray;
padding-top: 10px;
padding-right: 10px;
padding-bottom: 10px;
padding-left: 10px;
background-color: black;
">
<div>[[File:sb_support_32x32.png|32px|link=]] '''Starbase Rules'''</div>
* [[Rules]] for the main page
* [[General rules]] for streaming rules, copyright notice, etc
* [[Gameplay rules]] for gameplay rules and clarifications (safe zones, blueprints)
* [[Wiki rules]]

'''Legal'''
* [[Starbase_Terms_of_Service|Terms of Service]]
* [[Starbase_Code_of_Conduct|Code of Conduct]]
</blockquote><noinclude>[[Category:Templates]]</noinclude>

Support guides

2021-08-05T21:42:25Z

JoelFB: added template

{{Official_Info}}
{{Starbase_Support}}

= Ship vouchers =

=== What are vouchers ===

Vouchers are used by the game's support team to refund lost or broken spaceships. You can request a voucher by filing an F1 Feedback Tool report for Ingame help. Please specify the ship you're requesting the voucher for, and some details of what happened.

=== How to know if you've got a voucher ===

A voucher will show up in the Bank Statement info when received. You can go to the Inventory and check the CV tab, and then Bank Statement. The voucher should show up as a "Received ship voucher" entry.

[[File:starbase_voucher_bank_statement3.png|713px|link=]]

=== You may have already received a voucher ===

If you've requested a voucher, it's possible you may have already received it - check your Bank Statement (you can search). We do not always send any message after the voucher (especially if done via Discord, where we just mark the request with an emote), so you may not be fully aware. In any case please if you've already filed a request, please do not file another request, we are working in order of requests and it's important to not flood the requests.

=== Find Sunny Ship Center ===

Each Origin station has a "Sunny Ship Center". It's a green-yellow building (but not the OKI building). Sunny Ship Center sells "starter" versions of many ships, designed for the early experience. These ships only require ores that are found within the safe zone of the Origin station(s). Other stores may sell ships that require more rare ores.

[[File:starbase_voucher_sunnyship_location.jpg|400px]][[File:starbase_voucher_sunnyship_logo.jpg|400px|link=]][[File:starbase_voucher_sunnyship_location_entrance.jpg|400px|link=]]

=== Laborer in the middle of Sunny Ship Center ===

Enter the Sunny Ship Center from the ground level, and find the "Central Showroom" (it's in the middle). There you will find the "Laborer module" ship. Opposite that is the "Laborer module V2", which has a couple of ore crates already added.

[[File:starbase_voucher_sunnyship_central.jpg|400px|link=]][[File:starbase_voucher_sunnyship_laborer_upclose.jpg|400px|link=]]

=== Buy with voucher ===

Once you've located the ship you have the voucher for, simply press the Buy button and you will get the ship free of cost.

[[File:starbase_voucher_shipshop_free.jpg|400px|link=]]

=== Ship Shops vs Starter ships ===

There are multiple Ship Shops that sell ships. However they may require additional ores not found within the safe zone.

Also please note the Easy Build Hall (/Mode) does not support any store bought ships besides the Laborer module!

[[Category:Support]][[Category:Guide]]

Technical problems

2021-08-05T21:41:50Z

JoelFB: added template

Technical options

2021-08-05T21:41:31Z

JoelFB: added support template

{{Official_Info}}
{{Starbase_Support}}

= Overview =

You can find the technical initialization/configuration file (in Starbase custom format) at
<br /><big><code>%APPDATA%\Starbase\options.txt</code></big>

This allows you to manually set multiple graphics options including resolution, and also edit certain settings that aren't exposed in the actual Graphics settings menu ingame.

== General notes ==

It should be noted that Starbase is using the same underlying core game engine components as other games Frozenbyte has made, including the Trine series (see e.g. [https://store.steampowered.com/app/690640/Trine_4_The_Nightmare_Prince/ Trine 4: The Nightmare Prince on Steam]). Some options available in the configuration file may not be relevant to Starbase - they may be relevant to other games or they may be deprecated.

== Change resolution ==

While you can change the resolution in the game's Settings -> Graphics menu, you can also do it in the options.txt file.

<code>setOption(rendererModule, "ScreenWidth", 1920)
setOption(rendererModule, "ScreenHeight", 1080)</code>

These control the "screen" resolution, i.e. how big of a screen is rendered by Windows. If you play fullscreen, you typically want this to match your monitor native resolution. This resolution determines the size of the user interface as well.

== Adjust internal resolution ==

The game rendering resolution can be adjusted separately:

<code>setOption(rendererModule, "RenderWidth", 1920)
setOption(rendererModule, "RenderHeight", 1080)</code>

== Adjust internal resolution scale ==

If you have trouble running the game smoothly, you may want to adjust the internal render resolution further. Just above the actual render resolution, you can find these settings:

<code>setOption(rendererModule, "RenderResolutionMode", 0)
setOption(rendererModule, "RenderResolutionScale", 1)
setOption(rendererModule, "RenderResolutionFixedAspectRatio", 1.77778)</code>

The middle one, RenderResolutionScale, is important - you can use anything from 0.1 to 1. Using 0.5 will halve the actual render resolution, and should give more performance. The game will look a bit more blurry but the UI will remain sharp. If you go for 0.1 or 0.2, you will see how Starbase could look as a 3D pixel game.

== Move the window by enabling titlebar ==

If you play in windowed mode and you want to move the window location, enable the titlebar:

<code>setOption(rendererModule, "WindowTitleBar", true)</code>

Then you can just drag the title bar of the window to move it wherever on the desktop.

== Occlusion culling settings ==

Occlusion culling in Starbase does not have a whole lot of optimization possibilities. It is generally recommended to leave it alone (at 0).

<code>setOption(rendererModule, "HzbResolutionDropMipAmount", 0)
setOption(rendererModule, "CascadeHzbResolutionDropMipAmount", 0)</code>

These settings affect the quality of occlusion culling, and they are rather important at e.g. bigger stations. Any tweaks may cause unwanted side effects.

If you are suffering from low performance and you are on severely limited hardware (such as integrated GPUs), you could tweak the first a little bit (single digits) and see if it helps anything. Technically the higher the number, the faster/worse the culling quality (but also more 'overdraw'). As a small side effect adjusting this may also increase generation time.

[[Category:Technical]]

Support

2021-08-05T21:35:22Z

JoelFB: removed TOC

__NOTOC__ {{Official_Info}}
{{Starbase_Support}}

= Summary =

Welcome to the support page - we'll be adding stuff here as we go.

If you have anything that would be helpful on this page (and reduce our support load), please DM JoelFB#7362 (with a clear message about Wiki support page help - DM backlog is getting big too!).

= Patches and Updates =

During the crazy Early Access launch period, we release hotfixes almost on a daily basis. After the launch we will release 2-3 updates every month and include at least one major new feature every month.

Check out our [https://forum.starbasegame.com/forums/early-access-announcements.47/ Early Access Announcements] forum category for all the latest patch and update notes.

Check out the [[Roadmap]] for the planned new features coming in the future.

= Requesting support =

If you have a problem with the game, you can request support via the ingame F1 Feedback Tool (press F1 ingame to access). We will be around in Discord and we'll do our best on Steam forums as well, but the ingame F1 Feedback is our #1 support channel for immediate game issues. If you have a technical problem such as not being able to start the game, browse around the [[Technical help]] here or go to Discord and ask in the technical help channels. For everything else - F1.

Starbase is a popular game and we get a lot of support requests. We cannot reply to all messages, and our main focus is on helping out with immediate issues (such as ship issues). We do not reply on bug reports and other feedback type reports and they should not be used for immediate help requests. Here's a table of current categories and how you should expect replies.

{| style="background:grey; color: white; padding:10px;"
|-
! style="width: 150px; background-color: #5794D5; font-size: 120%; text-align: left; padding: 2px 4px;" | Feedback type
! style="width: 250px; background-color: #5794D5; font-size: 120%; text-align: left; padding: 2px 4px;" | <div style="text-align:center;">Dev reply expectation</div>
! rowspan=10 | <div style="margin-left:20px;">[[File:starbase_feedback_tool_01.jpg|400px|link=]] [[File:starbase_feedback_tool_02.jpg|400px|link=]]</div>
|- style="vertical-align: top;"
|-
| style=" padding: 2px 4px;"|Ingame Tow refund|| <div style="background-color: green; text-align: center;">Yes - we will reply and help!</div>
|-
| style=" padding: 2px 4px;"|Ingame ship refund|| <div style="background-color: green; text-align: center;">Yes - we will reply and help!</div>
|-
| style=" padding: 2px 4px;"|Other ingame help|| <div style="background-color: green; text-align: center;">Yes - we will reply and help!</div>
|-
| style=" padding: 2px 4px;"|Bug report|| <div style="background-color: DarkSlateGray; text-align: center;">No - thank you for the report!</div>
|-
| style=" padding: 2px 4px;"|Report and exploit|| <div style="background-color: DarkSlateGray; text-align: center;">No - thank you for the report!</div>
|-
| style=" padding: 2px 4px;"|Report a player|| <div style="background-color: DarkSlateGray; text-align: center;">No - thank you for the report!</div>
|-
| style=" padding: 2px 4px;"|Feedback|| <div style="background-color: DarkSlateGray; text-align: center;">No - thank you for the feedback!</div>
|-

|}

= Important notes =

'''Last updated: 4 Aug 2021'''

<h3 style="color:orange;">Steam beta client from 2 Aug or later may fix the crashes - enable the beta client with [https://support.steampowered.com/kb_article.php?ref=7021-eiah-8669 Steam's instructions]!</h3>

=== Don't use Easy Build Hall with normal ships! ===
Using the Easy Build Hall only works with the tutorial Laborer (module) ship. It does not work with ''any other'' ship! It will work with new custom designs built from modules from scratch by you, but no existing ship, such as a ship bought from a store, can use the Easy Build Hall and survive. This is the #1 reason for broken ships at the moment.

=== Don't use normal items or objects in Easy Build Hall! ===
Do not use normal items/objects in Easy Build Hall/Mode. Only use modules in Easy Build. Normal items/objects can be used with the Bolt Tool though.

=== You can get a new tutorial Laborer by completing the Repair Job again! ===
If your Laborer ship has broken down for any reason, you can get another one by simply completing the Repair Job again. You should be able to do this without touching any of the settings. However you can also see if restarting the Tutorial helps, in the ESC menu -> Settings -> Tutorial.

=== You can craft anywhere, you don't need to be in Easy Build Hall ===

The tutorial instructs you to craft in the Easy Build Hall, however you can craft anywhere in space, for example on top of your own spaceship. You do not need to be in Easy Build Hall to craft. In fact, other people can craft on your bench too. You don't even need to bolt it down (but bolting your crafting bench is recommended if you intend to move the ship).

=== Station inventory is full - you can sell ghost items ===

There's a bug in the game that creates 'ghost' items, which may cause your station inventory to be full. These do not show up in your inventory, but they do show up in the sell terminal in the Marketplace.

=== You can sell unworking ships ===

You can sell ships (even those that are broken) near the "Galaxy is big!" signpost, in the red building next to the green Sunny Ship Center. Spawn the bugged ship at the landing platform and the spawn screen will give you a sell quote on the ship. (You can also fly a ship there to get the sell quote, but spawning is usually easier if the ship is somehow bugged.)

[[File:starbase_sellship_sell_location_01.jpg|400px|link=]][[File:starbase_sellship_sell_location_02.jpg|400px|link=]][[File:starbase_sellship_sell_screen_01.jpg|400px|link=]][[File:starbase_sellship_sell_screen_02.jpg|400px|link=]]

= More minor notes =

=== Refueling works at Ore Towers instead of Refueling Stations ===

Ore Towers work for refueling better than the actual Refueling Stations at the moment. If you cannot refuel your ship, go to an Ore Tower ("Credits!" sign). Refueling stations may work if you hook up the ship first, then the pump. It may not work if you hook up the pump first and then ship (it may say "No connection").

= Lost or broken ships =

Ships can get broken or lost during the Early Access launch period far easier than normal due to multiple game bugs. We are struggling with the support load this has caused, and are lagging in fulfilling the support requests. We are currently (as of 31 July 2021) unable to do special requests such as warping ships (i.e. if you've lost a ship with ore cargo). We should be able to start doing these once the first week is behind us and we're not getting more requests than we can handle. We can possibly do them later as well, our servers track your ships and we can investigate these better when we have more time to spend on an individual case. The same goes for other complicated situations as well. We apologize for the inconvenience and delay!

In the meantime, here are some tips:

* The tutorial will grant you a new Laborer with a 2 hour cooldown
* Go to the Settings menu -> Tutorial, and choose the Repair Job
* Once you go to the Repair Job area and complete it, you should receive another Laborer

If everything else fails, you can try to reset the tutorial completely by going to the ESC menu -> Settings -> Tutorial -> Reset Tutorial. This does not work in all cases but it's good to try if everything else has already failed.

=== Grinding away when your ship is lost or broken ===

Starbase isn't tied to a single ship - it's intended for players to have multiple ships (for different purposes, or just as backup). If you lose one ship, you can still play with another ship (provided that you can get another Laborer from the Tutorial or have enough ores to buy from the stores, or get a voucher).

You can also dismantle the tutorial Laborer to parts and sell the parts for credits (which you can use to buy ores from the Auction House).

[[Category:Support]][[Category:Help]]

Template:Starbase Support

2021-08-05T21:33:25Z

JoelFB: Protected "Template:Starbase Support" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite))

<blockquote style="
color: inherit;
border: solid thin gray;
padding-top: 10px;
padding-right: 10px;
padding-bottom: 10px;
padding-left: 10px;
background-color: black;
">
<div>[[File:sb_support_32x32.png|32px|link=]] '''Starbase Support Navigation'''</div>
'''General:'''
* [[New Player Guide]] for help in venturing out the first time, popular questions and info on the universe
* [[Community:Guides]] for community-created tutorial videos and other helpful videos

'''Support:'''
* [[Support]] for general support information and how to file F1 Feedback reports and get help!
* [[Support guides]] for "How To" guides

'''Technical:'''
* [[Technical help]] for general technical help and common questions
* [[Technical problems]] for common technical problems / knowledge base
* [[Technical options]] for ".ini" file, render resolution, technical options

'''Important announcements:'''
* <span style="color:orange;"><big>Steam crashes are fixed with [https://support.steampowered.com/kb_article.php?ref=7021-eiah-8669 the latest Steam beta client!]</big> </span>Coming soon to the regular Steam client
</blockquote><noinclude>[[Category:Templates]]</noinclude>

Support

2021-08-05T21:30:07Z

JoelFB: small edits + moved stuff to Support guides

__TOC__
{{Official_Info}}
{{Starbase_Support}}

= Summary =

Welcome to the support page - we'll be adding stuff here as we go.

If you have anything that would be helpful on this page (and reduce our support load), please DM JoelFB#7362 (with a clear message about Wiki support page help - DM backlog is getting big too!).

= Patches and Updates =

During the crazy Early Access launch period, we release hotfixes almost on a daily basis. After the launch we will release 2-3 updates every month and include at least one major new feature every month.

Check out our [https://forum.starbasegame.com/forums/early-access-announcements.47/ Early Access Announcements] forum category for all the latest patch and update notes.

Check out the [[Roadmap]] for the planned new features coming in the future.

= Requesting support =

If you have a problem with the game, you can request support via the ingame F1 Feedback Tool (press F1 ingame to access). We will be around in Discord and we'll do our best on Steam forums as well, but the ingame F1 Feedback is our #1 support channel for immediate game issues. If you have a technical problem such as not being able to start the game, browse around the [[Technical help]] here or go to Discord and ask in the technical help channels. For everything else - F1.

Starbase is a popular game and we get a lot of support requests. We cannot reply to all messages, and our main focus is on helping out with immediate issues (such as ship issues). We do not reply on bug reports and other feedback type reports and they should not be used for immediate help requests. Here's a table of current categories and how you should expect replies.

{| style="background:grey; color: white; padding:10px;"
|-
! style="width: 150px; background-color: #5794D5; font-size: 120%; text-align: left; padding: 2px 4px;" | Feedback type
! style="width: 250px; background-color: #5794D5; font-size: 120%; text-align: left; padding: 2px 4px;" | <div style="text-align:center;">Dev reply expectation</div>
! rowspan=10 | <div style="margin-left:20px;">[[File:starbase_feedback_tool_01.jpg|400px|link=]] [[File:starbase_feedback_tool_02.jpg|400px|link=]]</div>
|- style="vertical-align: top;"
|-
| style=" padding: 2px 4px;"|Ingame Tow refund|| <div style="background-color: green; text-align: center;">Yes - we will reply and help!</div>
|-
| style=" padding: 2px 4px;"|Ingame ship refund|| <div style="background-color: green; text-align: center;">Yes - we will reply and help!</div>
|-
| style=" padding: 2px 4px;"|Other ingame help|| <div style="background-color: green; text-align: center;">Yes - we will reply and help!</div>
|-
| style=" padding: 2px 4px;"|Bug report|| <div style="background-color: DarkSlateGray; text-align: center;">No - thank you for the report!</div>
|-
| style=" padding: 2px 4px;"|Report and exploit|| <div style="background-color: DarkSlateGray; text-align: center;">No - thank you for the report!</div>
|-
| style=" padding: 2px 4px;"|Report a player|| <div style="background-color: DarkSlateGray; text-align: center;">No - thank you for the report!</div>
|-
| style=" padding: 2px 4px;"|Feedback|| <div style="background-color: DarkSlateGray; text-align: center;">No - thank you for the feedback!</div>
|-

|}

= Important notes =

'''Last updated: 4 Aug 2021'''

<h3 style="color:orange;">Steam beta client from 2 Aug or later may fix the crashes - enable the beta client with [https://support.steampowered.com/kb_article.php?ref=7021-eiah-8669 Steam's instructions]!</h3>

=== Don't use Easy Build Hall with normal ships! ===
Using the Easy Build Hall only works with the tutorial Laborer (module) ship. It does not work with ''any other'' ship! It will work with new custom designs built from modules from scratch by you, but no existing ship, such as a ship bought from a store, can use the Easy Build Hall and survive. This is the #1 reason for broken ships at the moment.

=== Don't use normal items or objects in Easy Build Hall! ===
Do not use normal items/objects in Easy Build Hall/Mode. Only use modules in Easy Build. Normal items/objects can be used with the Bolt Tool though.

=== You can get a new tutorial Laborer by completing the Repair Job again! ===
If your Laborer ship has broken down for any reason, you can get another one by simply completing the Repair Job again. You should be able to do this without touching any of the settings. However you can also see if restarting the Tutorial helps, in the ESC menu -> Settings -> Tutorial.

=== You can craft anywhere, you don't need to be in Easy Build Hall ===

The tutorial instructs you to craft in the Easy Build Hall, however you can craft anywhere in space, for example on top of your own spaceship. You do not need to be in Easy Build Hall to craft. In fact, other people can craft on your bench too. You don't even need to bolt it down (but bolting your crafting bench is recommended if you intend to move the ship).

=== Station inventory is full - you can sell ghost items ===

There's a bug in the game that creates 'ghost' items, which may cause your station inventory to be full. These do not show up in your inventory, but they do show up in the sell terminal in the Marketplace.

=== You can sell unworking ships ===

You can sell ships (even those that are broken) near the "Galaxy is big!" signpost, in the red building next to the green Sunny Ship Center. Spawn the bugged ship at the landing platform and the spawn screen will give you a sell quote on the ship. (You can also fly a ship there to get the sell quote, but spawning is usually easier if the ship is somehow bugged.)

[[File:starbase_sellship_sell_location_01.jpg|400px|link=]][[File:starbase_sellship_sell_location_02.jpg|400px|link=]][[File:starbase_sellship_sell_screen_01.jpg|400px|link=]][[File:starbase_sellship_sell_screen_02.jpg|400px|link=]]

= More minor notes =

=== Refueling works at Ore Towers instead of Refueling Stations ===

Ore Towers work for refueling better than the actual Refueling Stations at the moment. If you cannot refuel your ship, go to an Ore Tower ("Credits!" sign). Refueling stations may work if you hook up the ship first, then the pump. It may not work if you hook up the pump first and then ship (it may say "No connection").

= Lost or broken ships =

Ships can get broken or lost during the Early Access launch period far easier than normal due to multiple game bugs. We are struggling with the support load this has caused, and are lagging in fulfilling the support requests. We are currently (as of 31 July 2021) unable to do special requests such as warping ships (i.e. if you've lost a ship with ore cargo). We should be able to start doing these once the first week is behind us and we're not getting more requests than we can handle. We can possibly do them later as well, our servers track your ships and we can investigate these better when we have more time to spend on an individual case. The same goes for other complicated situations as well. We apologize for the inconvenience and delay!

In the meantime, here are some tips:

* The tutorial will grant you a new Laborer with a 2 hour cooldown
* Go to the Settings menu -> Tutorial, and choose the Repair Job
* Once you go to the Repair Job area and complete it, you should receive another Laborer

If everything else fails, you can try to reset the tutorial completely by going to the ESC menu -> Settings -> Tutorial -> Reset Tutorial. This does not work in all cases but it's good to try if everything else has already failed.

=== Grinding away when your ship is lost or broken ===

Starbase isn't tied to a single ship - it's intended for players to have multiple ships (for different purposes, or just as backup). If you lose one ship, you can still play with another ship (provided that you can get another Laborer from the Tutorial or have enough ores to buy from the stores, or get a voucher).

You can also dismantle the tutorial Laborer to parts and sell the parts for credits (which you can use to buy ores from the Auction House).

[[Category:Support]][[Category:Help]]

Template:Starbase Support

2021-08-05T21:29:32Z

JoelFB: minor style edits

<blockquote style="
color: inherit;
border: solid thin gray;
padding-top: 10px;
padding-right: 10px;
padding-bottom: 10px;
padding-left: 10px;
background-color: black;
">
<div>[[File:sb_support_32x32.png|32px|link=]] '''Starbase Support Navigation'''</div>
'''General:'''
* [[New Player Guide]] for help in venturing out the first time, popular questions and info on the universe
* [[Community:Guides]] for community-created tutorial videos and other helpful videos

'''Support:'''
* [[Support]] for general support information and how to file F1 Feedback reports and get help!
* [[Support guides]] for "How To" guides

'''Technical:'''
* [[Technical help]] for general technical help and common questions
* [[Technical problems]] for common technical problems / knowledge base
* [[Technical options]] for ".ini" file, render resolution, technical options

'''Important announcements:'''
* <span style="color:orange;"><big>Steam crashes are fixed with [https://support.steampowered.com/kb_article.php?ref=7021-eiah-8669 the latest Steam beta client!]</big> </span>Coming soon to the regular Steam client
</blockquote><noinclude>[[Category:Templates]]</noinclude>

Template:Starbase Support

2021-08-05T21:24:51Z

JoelFB: created template for Support

<blockquote style="
color: inherit;
border: solid thin gray;
padding-top: 10px;
padding-right: 10px;
padding-bottom: 10px;
padding-left: 10px;
background-color: black;
">
[[File:sb_support_32x32.png|32px|link=]] '''Starbase Support Navigation'''
'''General:'''
* [[New_Player_Guide]] for help in venturing out the first time, popular questions and info on the universe
* [[Community:Guides]] for community-created tutorial videos and other helpful videos

'''Support:'''
* [[Support]] for general support information
* [[Support_guides]] for "How To" guides

'''Technical:'''
* [[Technical_help]] for general technical help and common questions
* [[Technical_problems]] for common technical problems / knowledge base
* [[Technical_options]] for ".ini" file, render resolution, technical options

'''Important announcements:'''
* <span style="color:orange;"><big>Steam crashes are fixed with [https://support.steampowered.com/kb_article.php?ref=7021-eiah-8669 the latest Steam beta client!]</big></span>
</blockquote><noinclude>[[Category:Templates]]</noinclude>

Support guides

2021-08-05T21:22:40Z

JoelFB: Protected "Support guides" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite))

__TOC__
{{Official_Info}}
{{Starbase_Rules}}

= Ship vouchers =

=== What are vouchers ===

Vouchers are used by the game's support team to refund lost or broken spaceships. You can request a voucher by filing an F1 Feedback Tool report for Ingame help. Please specify the ship you're requesting the voucher for, and some details of what happened.

=== How to know if you've got a voucher ===

A voucher will show up in the Bank Statement info when received. You can go to the Inventory and check the CV tab, and then Bank Statement. The voucher should show up as a "Received ship voucher" entry.

[[File:starbase_voucher_bank_statement3.png|713px|link=]]

=== You may have already received a voucher ===

If you've requested a voucher, it's possible you may have already received it - check your Bank Statement (you can search). We do not always send any message after the voucher (especially if done via Discord, where we just mark the request with an emote), so you may not be fully aware. In any case please if you've already filed a request, please do not file another request, we are working in order of requests and it's important to not flood the requests.

=== Find Sunny Ship Center ===

Each Origin station has a "Sunny Ship Center". It's a green-yellow building (but not the OKI building). Sunny Ship Center sells "starter" versions of many ships, designed for the early experience. These ships only require ores that are found within the safe zone of the Origin station(s). Other stores may sell ships that require more rare ores.

[[File:starbase_voucher_sunnyship_location.jpg|400px]][[File:starbase_voucher_sunnyship_logo.jpg|400px|link=]][[File:starbase_voucher_sunnyship_location_entrance.jpg|400px|link=]]

=== Laborer in the middle of Sunny Ship Center ===

Enter the Sunny Ship Center from the ground level, and find the "Central Showroom" (it's in the middle). There you will find the "Laborer module" ship. Opposite that is the "Laborer module V2", which has a couple of ore crates already added.

[[File:starbase_voucher_sunnyship_central.jpg|400px|link=]][[File:starbase_voucher_sunnyship_laborer_upclose.jpg|400px|link=]]

=== Buy with voucher ===

Once you've located the ship you have the voucher for, simply press the Buy button and you will get the ship free of cost.

[[File:starbase_voucher_shipshop_free.jpg|400px|link=]]

=== Ship Shops vs Starter ships ===

There are multiple Ship Shops that sell ships. However they may require additional ores not found within the safe zone.

Also please note the Easy Build Hall (/Mode) does not support any store bought ships besides the Laborer module!

[[Category:Support]][[Category:Guide]]

Support guides

2021-08-05T21:22:35Z

JoelFB: created page

Template:Official Info

2021-08-05T20:30:28Z

JoelFB: removed link from image

<blockquote style="
color: black;
border: solid thin gray;
padding-top: 10px;
padding-right: 10px;
padding-bottom: 10px;
padding-left: 10px;
background-color: #54B2FF;
">
[[File:fb_official_info_32x32.png|32px|link=]] '''Official page:''' This page is maintained by Frozenbyte, the developers of Starbase, and cannot be edited by users. Information on this page has been confirmed to be correct at the time of writing (please get in touch if you notice anything odd or outdated).
</blockquote><noinclude>[[Category:Templates]]</noinclude>

File:Sb support 32x32.png

2021-08-05T20:29:45Z

JoelFB: File uploaded with MsUpload

File uploaded with MsUpload

Gameplay rules

2021-08-05T12:38:22Z

JoelFB: EA initial rules

__TOC__
{{Official_Info}}

= Gameplay rules =

{{quote2|Starbase is under constant development. As new features come in, we may add or remove gameplay rules related to them. Rules are not set in stone, they are ever changing. In the ideal case no additional rules would be needed at all, and that is the development goal. In the mean time, some rules clarify our development intent, and they are listed here.}}

''Last updated: 5 August 2021''

== Note on PvP and new player protection ==

Generally speaking we (the development team) want to protect new players and get them on their space journey without additional burden (the game is hard enough to learn as it is). We want to encourage players to take risks with their possessions to gain something - venturing out into the deeper space with their fancy mining ship in hopes of returning with a big ore payload. If something happens on that journey, well, that's the risk part.

Because Starbase is under constant development, balance changes may occur to either direction - sometimes it may be easier for players to remain protected, and sometimes it may be hard to keep alive.

== Note on griefing ==

Repeated actions against the same player(s) over and over again is griefing. We will deal with griefing on a case-by-case basis.

Any other intentional hampering of other players is also handled case-by-case, however it should go without saying that deliberately hindering others' experience is not advisable and will be punishable. This would include e.g. blocking ships or buildings on Origin and other such actions.

=== Griefing examples ===

'''Ramming inside safe zones:''' Safe zones protect ships from breaking. However deliberate ramming within safe zones is not allowed. Blaming bad piloting works once, but if you repeatedly hit other ships, that's ramming and a punishable action.

== Blueprint sharing ==

Starbase ships and stations use blueprints. Blueprints are valuable as they tell how a ship has been designed and can be used to manufacture said ship.

In the near future we will have various blueprint gameplay features such as Secure Blueprint Chip. These gameplay features will govern the use of blueprints.

In the meantime, we discourage any and all use of blueprint sharing. You share blueprints at your own risk. We will not take any part in users' blueprints. However we will keep our official Discord free of any blueprints (but this won't apply to DMs or other servers). '''TAKE CARE OF YOUR BLUEPRINTS.'''

We recommend the following for big factions:
* Wait for the gameplay features (see [[Roadmap]])
* Share individual Ship Access through the Ship Access feature under Company
* Share individual ships by Decommissioning them (Possessions -> Ships -> Decommission)
** This allows anybody else, including a company member, to claim the ship freely
* Do not share blueprint files with anybody. It will lead to misery.
** It is your own responsibility to keep them secure and developers will not take any part in securing them for you if they leak.

[[Category:Rules]][[Category:Starbase rules]]

Support

2021-08-04T15:36:47Z

JoelFB: beginning of the revamp of the Support page

__TOC__
{{Official_Info}}

= Summary =

Welcome to the support page - we'll be adding stuff here as we go.

If you have anything that would be helpful on this page (and reduce our support load), please DM JoelFB#7362 (with a clear message about Wiki support page help - DM backlog is getting big too!).

= Patches and Updates =

During the crazy Early Access launch period, we release hotfixes almost on a daily basis. After the launch we will release 2-3 updates every month and include at least one major new feature every month.

Check out our [https://forum.starbasegame.com/forums/early-access-announcements.47/ Early Access Announcements] forum category for all the latest patch and update notes.

Check out the [[Roadmap]] for the planned new features coming in the future.

= Requesting support =

If you have a problem with the game, you can request support via the ingame F1 Feedback Tool (press F1 ingame to access). We will be around in Discord and we'll do our best on Steam forums as well, but the ingame F1 Feedback is our #1 support channel for immediate game issues. If you have a technical problem such as not being able to start the game, browse around the [[Technical help]] here or go to Discord and ask in the technical help channels. For everything else - F1.

Starbase is a popular game and we get a lot of support requests. We cannot reply to all messages, and our main focus is on helping out with immediate issues (such as ship issues). We do not reply on bug reports and other feedback type reports and they should not be used for immediate help requests. Here's a table of current categories and how you should expect replies.

{| style="background:grey; color: white;"
|-
! style="width: 150px; background-color: #5794D5; font-size: 120%; text-align: left; padding: 2px 4px;" | Feedback type
! style="width: 250px; background-color: #5794D5; font-size: 120%; text-align: left; padding: 2px 4px;" | <div style="text-align:center;">Dev reply expectation</div>
! rowspan=10 | <div style="margin-left:20px;">[[File:starbase_feedback_tool_01.jpg|400px|link=]] [[File:starbase_feedback_tool_02.jpg|400px|link=]]</div>
|- style="vertical-align: top;"
|-
|Ingame Tow refund|| <div style="background-color: green; text-align: center;">Yes - we will reply and help!</div>
|-
|Ingame ship refund|| <div style="background-color: green; text-align: center;">Yes - we will reply and help!</div>
|-
|Other ingame help|| <div style="background-color: green; text-align: center;">Yes - we will reply and help!</div>
|-
|Bug report|| <div style="background-color: DarkSlateGray; text-align: center;">No - thank you for the report!</div>
|-
|Report and exploit|| <div style="background-color: DarkSlateGray; text-align: center;">No - thank you for the report!</div>
|-
|Report a player|| <div style="background-color: DarkSlateGray; text-align: center;">No - thank you for the report!</div>
|-
|Feedback|| <div style="background-color: DarkSlateGray; text-align: center;">No - thank you for the feedback!</div>
|-

|}

= Important notes =

'''Last updated: 4 Aug 2021'''

<h3 style="color:orange;">Steam beta client from 2 Aug or later may fix the crashes - enable the beta client with [https://support.steampowered.com/kb_article.php?ref=7021-eiah-8669 Steam's instructions]!</h3>

=== Don't use Easy Build Hall with normal ships! ===
Using the Easy Build Hall only works with the tutorial Laborer (module) ship. It does not work with ''any other'' ship! It will work with new custom designs built from modules from scratch by you, but no existing ship, such as a ship bought from a store, can use the Easy Build Hall and survive. This is the #1 reason for broken ships at the moment.

=== Don't use normal items or objects in Easy Build Hall! ===
Do not use normal items/objects in Easy Build Hall/Mode. Only use modules in Easy Build. Normal items/objects can be used with the Bolt Tool though.

=== You can get a new tutorial Laborer by completing the Repair Job again! ===
If your Laborer ship has broken down for any reason, you can get another one by simply completing the Repair Job again. You should be able to do this without touching any of the settings. However you can also see if restarting the Tutorial helps, in the ESC menu -> Settings -> Tutorial.

=== You can craft anywhere, you don't need to be in Easy Build Hall ===

The tutorial instructs you to craft in the Easy Build Hall, however you can craft anywhere in space, for example on top of your own spaceship. You do not need to be in Easy Build Hall to craft. In fact, other people can craft on your bench too. You don't even need to bolt it down (but bolting your crafting bench is recommended if you intend to move the ship).

=== Station inventory is full - you can sell ghost items ===

There's a bug in the game that creates 'ghost' items, which may cause your station inventory to be full. These do not show up in your inventory, but they do show up in the sell terminal in the Marketplace.

=== You can sell unworking ships ===

You can sell ships (even those that are broken) near the "Galaxy is big!" signpost, in the red building next to the green Sunny Ship Center. Spawn the bugged ship at the landing platform and the spawn screen will give you a sell quote on the ship. (You can also fly a ship there to get the sell quote, but spawning is usually easier if the ship is somehow bugged.)

[[File:starbase_sellship_sell_location_01.jpg|400px|link=]][[File:starbase_sellship_sell_location_02.jpg|400px|link=]][[File:starbase_sellship_sell_screen_01.jpg|400px|link=]][[File:starbase_sellship_sell_screen_02.jpg|400px|link=]]

= More minor notes =

=== Refueling works at Ore Towers instead of Refueling Stations ===

Ore Towers work for refueling better than the actual Refueling Stations at the moment. If you cannot refuel your ship, go to an Ore Tower ("Credits!" sign). Refueling stations may work if you hook up the ship first, then the pump. It may not work if you hook up the pump first and then ship (it may say "No connection").

= Lost or broken ships =

Ships can get broken or lost during the Early Access launch period far easier than normal due to multiple game bugs. We are struggling with the support load this has caused, and are lagging in fulfilling the support requests. We are currently (as of 31 July 2021) unable to do special requests such as warping ships (i.e. if you've lost a ship with ore cargo). We should be able to start doing these once the first week is behind us and we're not getting more requests than we can handle. We can possibly do them later as well, our servers track your ships and we can investigate these better when we have more time to spend on an individual case. The same goes for other complicated situations as well. We apologize for the inconvenience and delay!

In the meantime, here are some tips:

* The tutorial will grant you a new Laborer with a 2 hour cooldown
* Go to the Settings menu -> Tutorial, and choose the Repair Job
* Once you go to the Repair Job area and complete it, you should receive another Laborer

If everything else fails, you can try to reset the tutorial completely by going to the ESC menu -> Settings -> Tutorial -> Reset Tutorial. This does not work in all cases but it's good to try if everything else has already failed.

=== Grinding away when your ship is lost or broken ===

Starbase isn't tied to a single ship - it's intended for players to have multiple ships (for different purposes, or just as backup). If you lose one ship, you can still play with another ship (provided that you can get another Laborer from the Tutorial or have enough ores to buy from the stores, or get a voucher).

You can also dismantle the tutorial Laborer to parts and sell the parts for credits (which you can use to buy ores from the Auction House).

= Ship vouchers =

=== What are vouchers ===

Vouchers are used by the game's support team to refund lost or broken spaceships. You can request a voucher by filing an F1 Feedback Tool report for Ingame help. Please specify the ship you're requesting the voucher for, and some details of what happened.

=== How to know if you've got a voucher ===

A voucher will show up in the Bank Statement info when received. You can go to the Inventory and check the CV tab, and then Bank Statement. The voucher should show up as a "Received ship voucher" entry.

[[File:starbase_voucher_bank_statement3.png|713px|link=]]

=== You may have already received a voucher ===

If you've requested a voucher, it's possible you may have already received it - check your Bank Statement (you can search). We do not always send any message after the voucher (especially if done via Discord, where we just mark the request with an emote), so you may not be fully aware. In any case please if you've already filed a request, please do not file another request, we are working in order of requests and it's important to not flood the requests.

=== Find Sunny Ship Center ===

Each Origin station has a "Sunny Ship Center". It's a green-yellow building (but not the OKI building). Sunny Ship Center sells "starter" versions of many ships, designed for the early experience. These ships only require ores that are found within the safe zone of the Origin station(s). Other stores may sell ships that require more rare ores.

[[File:starbase_voucher_sunnyship_location.jpg|400px]][[File:starbase_voucher_sunnyship_logo.jpg|400px|link=]][[File:starbase_voucher_sunnyship_location_entrance.jpg|400px|link=]]

=== Laborer in the middle of Sunny Ship Center ===

Enter the Sunny Ship Center from the ground level, and find the "Central Showroom" (it's in the middle). There you will find the "Laborer module" ship. Opposite that is the "Laborer module V2", which has a couple of ore crates already added.

[[File:starbase_voucher_sunnyship_central.jpg|400px|link=]][[File:starbase_voucher_sunnyship_laborer_upclose.jpg|400px|link=]]

=== Buy with voucher ===

Once you've located the ship you have the voucher for, simply press the Buy button and you will get the ship free of cost.

[[File:starbase_voucher_shipshop_free.jpg|400px|link=]]

=== Ship Shops vs Starter ships ===

There are multiple Ship Shops that sell ships. However they may require additional ores not found within the safe zone.

Also please note the Easy Build Hall (/Mode) does not support any store bought ships besides the Laborer module!

[[Category:Support]][[Category:Help]]

File:Starbase feedback tool 02.jpg

2021-08-04T14:38:42Z

JoelFB: File uploaded with MsUpload

File uploaded with MsUpload

File:Starbase feedback tool 01.jpg

2021-08-04T14:38:41Z

JoelFB: File uploaded with MsUpload

File uploaded with MsUpload

Main Page

2021-08-04T13:03:13Z

JoelFB: made support a bigger orange header

{{OtherlangMP
|ru=Main Page/ru
|fr=Main Page/fr
|zh-cn=Main Page/cn
|pl=Main Page/pl
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{| class="wikitableNoGrid" style="border: 0px !important; margin: -10px; width: calc(100% + 20px);"
!colspan="1"|<span class="tableheader"><span style="font-size:110%"><font color="White">About Starbase</font></span></span>
|}
[[File:AboutStarbaseRobot.png|150px|right]]
<br/>

<big style="color:orange; font-weight:bold;">Early Access Support & Known Issues:</big> https://wiki.starbasegame.com/index.php/Support

<br/>
In the Starbase universe everyone controls a robotic [[Endoskeleton|endoskeleton]], a fairly durable shell that is ideal for space exploration and colonization. The society, formed out of these robotic endoskeletons, is currently concentrated on [[Capital_Mega_Station|Capital Mega Stations]] and smaller Mini Stations, "the suburbs" in space. The stations provide security, [[jobs]], social hubs and trading possibilities for their inhabitants, making them ideal bases from where to start the colonization of the galaxy.

In the galaxy, the two most prominent factions are the rivalling the [[Kingdom]] and the [[Empire]], with the Empire currently having control over the majority of the central stations. Other factions can however be expected to rise alongside these two, as the society evolves and progresses.<br>

As [[News Broadcasts|life]] in [[Space|space]] is currently centered on the celestial orbit of a single gas planet, brave pioneers are constantly needed to experiment on the boundaries of current space travel and other technologies in order to one day be able to reach the far corners of the galaxy.
</div>
<div id="mpMiddle"> 
{| class="wikitableTransparent" style="margin-right: auto; margin-left: auto; border: none; margin-top: -3px;
|-

| <span class="textOverlay">Weapons</span>[[File:Combat_simulations_notext.png|175px|link=Weapons|center]]
| <span class="textOverlay">Devices</span>[[File:Devices_notext.png|175px|link=Devices_and_machines|center]]
| <span class="textOverlay">Materials</span>[[File:Materials_notext.png|175px|link=Materials|center]]
|-

| <span class="textOverlay">Spaceships</span>[[File:Spaceships_notext.png|175px|link=Spaceships|center]]
| <span class="textOverlay">Stations</span>[[File:Stations_Table_Test_notext.png|175px|link=Stations|center]]
| <span class="textOverlay">Tools</span>[[File:Tools_notext.png|175px|link=Tools|center]]
|-

| <span class="textOverlay">Universe</span>[[File:Space_category.png|175px|link=Space|center]]
| <span class="textOverlay">Politics</span>[[File:Factions_notext.png|175px|link=Factions|center]]
| <span class="textOverlay">Building</span>[[File:Sb_building_feature_block.png|175px|link=Building|center]]
|-

|}

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|id=https://www.youtube.com/watch?v=zXLTFwoYM_s
|dimensions= 530
|alignment=center
}}

<br>
{| class="wikitableTransparent" style="margin-right: auto; margin-left: auto; border: none
!colspan="6"|<span class="tableheader"><span style="font-size:110%"><font color="White">Featured gallery</font></span></span>
|-
|rowspan="2"|[[File:Starbase_marketing_screenshot_derelict_1080p.png|214px]]
|[[File:Screnshot_several_spaceships.png |96px]]
|rowspan="2"|[[File:Screenshot_Bolt_tool.png|214px]]
|-

| [[File:Screenshot_megastation_1080p.png|96px]]
|-
|}

</div>
<div id="mpRight"> 
{| class="wikitableNoGrid" style="margin: auto; border: none"
!colspan="4"|<span class="tableheader">[[Weapons]]</span>
|-

| [[File:Assault rifle thumb.png|120px|link=Assault_rifle|thumb|center|Assault rifle]]
| [[File:Antigel thumb.png|120px|link=Antigel_rifle|thumb|center|Antigel rifle]]
| [[File:Battle rifle thumb.png|120px|link=Battle_rifle|thumb|center|Battle rifle]]
| [[File:Bolter thumb.png|120px|link=Bolter|thumb|center|Bolter]]
|-

| [[File:Flamer thumb.png|120px|link=Flamethrower|thumb|center|Flamethrower]]
| [[File:Gauss rifle thumb.png|120px|link=Gauss_rifle|thumb|center|Gauss rifle]]
| [[File:Laser rifle thumb.png|120px|link=Laser_rifle|thumb|center|Laser rifle]]
| [[File:Long rifle thumb.png|120px|link=Long_rifle|thumb|center|Long rifle]]
|-

| [[File:Pistol thumb.png|120px|link=Pistol|thumb|center|Pistol]]
| [[File:Repeater thumb.png|120px|link=Repeater_pistol|thumb|center|Repeater]]
| [[File:Revolver thumb.png|120px|link=Revolver|thumb|center|Revolver]]
| [[File:Shotgun thumb.png|120px|link=Shotgun|thumb|center|Shotgun]]
|-

|}
<br>

{| class="wikitableNoGrid" style="margin: auto; border: none;"
!colspan="4"|<span class="tableheader">[[Mounted weapons]]</span>
|-

| [[File:Autocannon.png|120px|link=Autocannon|thumb|center|Autocannon]]
| [[File:Laser weapon.png|120px|link=Laser cannon|thumb|center|Laser cannon]]
| [[File:Plasma cannon.png|120px|link=Plasma cannon|thumb|center|Plasma thrower]]
| [[File:Rail weapon.png|120px|link=Rail cannon|thumb|center|Rail cannon]]
|-

|}
<br>

{| class="wikitableNoGrid" style="margin: auto;" border: none
!colspan="4"|<span class="tableheader">[[Spaceships]]</span>
|-

| [[File:Spaceship hedron decal.jpg|120px|link=Hedron|thumb|center|Hedron]]
| [[File:Spaceship Ithaca.jpg|120px|link=Ithaca|thumb|center|Ithaca]]
| [[File:Spaceship remus.jpg|120px|link=Remus|thumb|center|Remus]]
| [[File:Spaceship urchin decal.jpg|120px|link=Urchin|thumb|center|Urchin]]
|-

| [[File:Spaceship Empire Lictor.JPG|120px|link=Lictor|thumb|center|Lictor]]
| [[File:Empire_spatha.jpg|120px|link=Spatha|thumb|center|Spatha]]
| [[File:Kingdom_knight.jpg|120px|link=Knight|thumb|center|Knight]]
| [[File:Kingdom_lancer.jpg|120px|link=Lancer|thumb|center|Lancer]]
|-

|}

Support

2021-08-02T21:01:25Z

JoelFB: more minor notes

__TOC__
{{Official_Info}}

= Summary =

Welcome to the support page - we'll be adding stuff here as we go.

If you have anything that would be helpful on this page (and reduce our support load), please DM JoelFB#7362 (with a clear message about Wiki support page help - DM backlog is getting big too!).

= Important notes =

'''Last updated: 1 Aug 2021'''

<h3 style="color:orange;">Steam is aware of the crash issues and there will be a "beta client" soon</h3>

=== Don't use Easy Build Hall with normal ships! ===
Using the Easy Build Hall only works with the tutorial Laborer (module) ship. It does not work with ''any other'' ship! It will work with new custom designs built from modules from scratch by you, but no existing ship, such as a ship bought from a store, can use the Easy Build Hall and survive. This is the #1 reason for broken ships at the moment.

=== Don't use normal items or objects in Easy Build Hall! ===
Do not use normal items/objects in Easy Build Hall/Mode. Only use modules in Easy Build. Normal items/objects can be used with the Bolt Tool though.

=== You can get a new tutorial Laborer by completing the Repair Job again! ===
If your Laborer ship has broken down for any reason, you can get another one by simply completing the Repair Job again. You should be able to do this without touching any of the settings. However you can also see if restarting the Tutorial helps, in the ESC menu -> Settings -> Tutorial.

=== You can craft anywhere, you don't need to be in Easy Build Hall ===

The tutorial instructs you to craft in the Easy Build Hall, however you can craft anywhere in space, for example on top of your own spaceship. You do not need to be in Easy Build Hall to craft. In fact, other people can craft on your bench too. You don't even need to bolt it down (but bolting your crafting bench is recommended if you intend to move the ship).

=== Station inventory is full - you can sell ghost items ===

There's a bug in the game that creates 'ghost' items, which may cause your station inventory to be full. These do not show up in your inventory, but they do show up in the sell terminal in the Marketplace.

=== You can sell unworking ships ===

You can sell ships (even those that are broken) near the "Galaxy is big!" signpost, in the red building next to the green Sunny Ship Center. Spawn the bugged ship at the landing platform and the spawn screen will give you a sell quote on the ship. (You can also fly a ship there to get the sell quote, but spawning is usually easier if the ship is somehow bugged.)

[[File:starbase_sellship_sell_location_01.jpg|400px|link=]][[File:starbase_sellship_sell_location_02.jpg|400px|link=]][[File:starbase_sellship_sell_screen_01.jpg|400px|link=]][[File:starbase_sellship_sell_screen_02.jpg|400px|link=]]

= More minor notes =

=== Refueling works if you hook ship first ===

Refueling works if you hook up the ship first, then the pump. It may not work if you hook up the pump first and then ship (it may say "No connection").

= Lost or broken ships =

Ships can get broken or lost during the Early Access launch period far easier than normal due to multiple game bugs. We are struggling with the support load this has caused, and are lagging in fulfilling the support requests. We are currently (as of 31 July 2021) unable to do special requests such as warping ships (i.e. if you've lost a ship with ore cargo). We should be able to start doing these once the first week is behind us and we're not getting more requests than we can handle. We can possibly do them later as well, our servers track your ships and we can investigate these better when we have more time to spend on an individual case. The same goes for other complicated situations as well. We apologize for the inconvenience and delay!

In the meantime, here are some tips:

* The tutorial will grant you a new Laborer with a 2 hour cooldown
* Go to the Settings menu -> Tutorial, and choose the Repair Job
* Once you go to the Repair Job area and complete it, you should receive another Laborer

If everything else fails, you can try to reset the tutorial completely by going to the ESC menu -> Settings -> Tutorial -> Reset Tutorial. This does not work in all cases but it's good to try if everything else has already failed.

=== Grinding away when your ship is lost or broken ===

Starbase isn't tied to a single ship - it's intended for players to have multiple ships (for different purposes, or just as backup). If you lose one ship, you can still play with another ship (provided that you can get another Laborer from the Tutorial or have enough ores to buy from the stores, or get a voucher).

You can also dismantle the tutorial Laborer to parts and sell the parts for credits (which you can use to buy ores from the Auction House).

= Requesting support =

If you have a problem with the game, you can request support via the ingame F1 Feedback Tool (press F1 ingame to access). We will be around in Discord and we'll do our best on Steam forums as well, but the ingame F1 Feedback is our #1 support channel for immediate game issues.

=== You may have already received a voucher ===

If you've requested a voucher, it's possible you may have already received it - check your Bank Statement (you can search). We do not always send any message after the voucher (especially if done via Discord, where we just mark the request with an emote), so you may not be fully aware. In any case please if you've already filed a request, please do not file another request, we are working in order of requests and it's important to not flood the requests.

= Ship vouchers =

=== What are vouchers ===

Vouchers are used by the game's support team to refund lost or broken spaceships. You can request a voucher by filing an F1 Feedback Tool report for Ingame help. Please specify the ship you're requesting the voucher for, and some details of what happened.

=== How to know if you've got a voucher ===

A voucher will show up in the Bank Statement info when received. You can go to the Inventory and check the CV tab, and then Bank Statement. The voucher should show up as a "Received ship voucher" entry.

[[File:starbase_voucher_bank_statement3.png|713px|link=]]

=== Find Sunny Ship Center ===

Each Origin station has a "Sunny Ship Center". It's a green-yellow building (but not the OKI building). Sunny Ship Center sells "starter" versions of many ships, designed for the early experience. These ships only require ores that are found within the safe zone of the Origin station(s). Other stores may sell ships that require more rare ores.

[[File:starbase_voucher_sunnyship_location.jpg|400px]][[File:starbase_voucher_sunnyship_logo.jpg|400px|link=]][[File:starbase_voucher_sunnyship_location_entrance.jpg|400px|link=]]

=== Laborer in the middle of Sunny Ship Center ===

Enter the Sunny Ship Center from the ground level, and find the "Central Showroom" (it's in the middle). There you will find the "Laborer module" ship. Opposite that is the "Laborer module V2", which has a couple of ore crates already added.

[[File:starbase_voucher_sunnyship_central.jpg|400px|link=]][[File:starbase_voucher_sunnyship_laborer_upclose.jpg|400px|link=]]

=== Buy with voucher ===

Once you've located the ship you have the voucher for, simply press the Buy button and you will get the ship free of cost.

[[File:starbase_voucher_shipshop_free.jpg|400px|link=]]

=== Ship Shops vs Starter ships ===

There are multiple Ship Shops that sell ships. However they may require additional ores not found within the safe zone.

Also please note the Easy Build Hall (/Mode) does not support any store bought ships besides the Laborer module!

[[Category:Support]][[Category:Help]]

Support

2021-08-02T00:17:38Z

JoelFB: /* Ship vouchers */ Laborer V2

__TOC__
{{Official_Info}}

= Summary =

Welcome to the support page - we'll be adding stuff here as we go.

If you have anything that would be helpful on this page (and reduce our support load), please DM JoelFB#7362 (with a clear message about Wiki support page help - DM backlog is getting big too!).

= Important notes =

'''Last updated: 1 Aug 2021'''

<h3 style="color:orange;">Steam is aware of the crash issues and there will be a "beta client" soon</h3>

=== Don't use Easy Build Hall with normal ships! ===
Using the Easy Build Hall only works with the tutorial Laborer (module) ship. It does not work with ''any other'' ship! It will work with new custom designs built from modules from scratch by you, but no existing ship, such as a ship bought from a store, can use the Easy Build Hall and survive. This is the #1 reason for broken ships at the moment.

=== Don't use normal items or objects in Easy Build Hall! ===
Do not use normal items/objects in Easy Build Hall/Mode. Only use modules in Easy Build. Normal items/objects can be used with the Bolt Tool though.

=== You can get a new tutorial Laborer by completing the Repair Job again! ===
If your Laborer ship has broken down for any reason, you can get another one by simply completing the Repair Job again. You should be able to do this without touching any of the settings. However you can also see if restarting the Tutorial helps, in the ESC menu -> Settings -> Tutorial.

=== You can craft anywhere, you don't need to be in Easy Build Hall ===

The tutorial instructs you to craft in the Easy Build Hall, however you can craft anywhere in space, for example on top of your own spaceship. You do not need to be in Easy Build Hall to craft. In fact, other people can craft on your bench too. You don't even need to bolt it down (but bolting your crafting bench is recommended if you intend to move the ship).

=== Station inventory is full - you can sell ghost items ===

There's a bug in the game that creates 'ghost' items, which may cause your station inventory to be full. These do not show up in your inventory, but they do show up in the sell terminal in the Marketplace.

=== You can sell unworking ships ===

You can sell ships (even those that are broken) near the "Galaxy is big!" signpost, in the red building next to the green Sunny Ship Center. Spawn the bugged ship at the landing platform and the spawn screen will give you a sell quote on the ship. (You can also fly a ship there to get the sell quote, but spawning is usually easier if the ship is somehow bugged.)

[[File:starbase_sellship_sell_location_01.jpg|400px|link=]][[File:starbase_sellship_sell_location_02.jpg|400px|link=]][[File:starbase_sellship_sell_screen_01.jpg|400px|link=]][[File:starbase_sellship_sell_screen_02.jpg|400px|link=]]

= Lost or broken ships =

Ships can get broken or lost during the Early Access launch period far easier than normal due to multiple game bugs. We are struggling with the support load this has caused, and are lagging in fulfilling the support requests. We are currently (as of 31 July 2021) unable to do special requests such as warping ships (i.e. if you've lost a ship with ore cargo). We should be able to start doing these once the first week is behind us and we're not getting more requests than we can handle. We can possibly do them later as well, our servers track your ships and we can investigate these better when we have more time to spend on an individual case. The same goes for other complicated situations as well. We apologize for the inconvenience and delay!

In the meantime, here are some tips:

* The tutorial will grant you a new Laborer with a 2 hour cooldown
* Go to the Settings menu -> Tutorial, and choose the Repair Job
* Once you go to the Repair Job area and complete it, you should receive another Laborer

If everything else fails, you can try to reset the tutorial completely by going to the ESC menu -> Settings -> Tutorial -> Reset Tutorial. This does not work in all cases but it's good to try if everything else has already failed.

=== Grinding away when your ship is lost or broken ===

Starbase isn't tied to a single ship - it's intended for players to have multiple ships (for different purposes, or just as backup). If you lose one ship, you can still play with another ship (provided that you can get another Laborer from the Tutorial or have enough ores to buy from the stores, or get a voucher).

You can also dismantle the tutorial Laborer to parts and sell the parts for credits (which you can use to buy ores from the Auction House).

= Requesting support =

If you have a problem with the game, you can request support via the ingame F1 Feedback Tool (press F1 ingame to access). We will be around in Discord and we'll do our best on Steam forums as well, but the ingame F1 Feedback is our #1 support channel for immediate game issues.

=== You may have already received a voucher ===

If you've requested a voucher, it's possible you may have already received it - check your Bank Statement (you can search). We do not always send any message after the voucher (especially if done via Discord, where we just mark the request with an emote), so you may not be fully aware. In any case please if you've already filed a request, please do not file another request, we are working in order of requests and it's important to not flood the requests.

= Ship vouchers =

=== What are vouchers ===

Vouchers are used by the game's support team to refund lost or broken spaceships. You can request a voucher by filing an F1 Feedback Tool report for Ingame help. Please specify the ship you're requesting the voucher for, and some details of what happened.

=== How to know if you've got a voucher ===

A voucher will show up in the Bank Statement info when received. You can go to the Inventory and check the CV tab, and then Bank Statement. The voucher should show up as a "Received ship voucher" entry.

[[File:starbase_voucher_bank_statement3.png|713px|link=]]

=== Find Sunny Ship Center ===

Each Origin station has a "Sunny Ship Center". It's a green-yellow building (but not the OKI building). Sunny Ship Center sells "starter" versions of many ships, designed for the early experience. These ships only require ores that are found within the safe zone of the Origin station(s). Other stores may sell ships that require more rare ores.

[[File:starbase_voucher_sunnyship_location.jpg|400px]][[File:starbase_voucher_sunnyship_logo.jpg|400px|link=]][[File:starbase_voucher_sunnyship_location_entrance.jpg|400px|link=]]

=== Laborer in the middle of Sunny Ship Center ===

Enter the Sunny Ship Center from the ground level, and find the "Central Showroom" (it's in the middle). There you will find the "Laborer module" ship. Opposite that is the "Laborer module V2", which has a couple of ore crates already added.

[[File:starbase_voucher_sunnyship_central.jpg|400px|link=]][[File:starbase_voucher_sunnyship_laborer_upclose.jpg|400px|link=]]

=== Buy with voucher ===

Once you've located the ship you have the voucher for, simply press the Buy button and you will get the ship free of cost.

[[File:starbase_voucher_shipshop_free.jpg|400px|link=]]

=== Ship Shops vs Starter ships ===

There are multiple Ship Shops that sell ships. However they may require additional ores not found within the safe zone.

Also please note the Easy Build Hall (/Mode) does not support any store bought ships besides the Laborer module!

[[Category:Support]][[Category:Help]]

Roadmap

2021-08-01T21:58:48Z

JoelFB: Protected "Roadmap" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite))

__NOTOC__
{{Official_Info}}

= Roadmap =

= The Next Major Updates =

In August-September 2021, right after the Early Access launch, we will introduce major new gameplay features in quick succession:

[[File:starbase_monthly_updates_tileswithbg_year_22.7.2021_829px.jpg|829px]]

= Complete Roadmap =

The complete, full public roadmap is updated every few months, with the latest version always available in [https://www.starbasegame.com/roadmap/ this folder]:

[[File:Starbase_Roadmap_2021_07_1024x576.jpg|1024px|link=https://www.starbasegame.com/roadmap/Starbase_roadmap_2021_1440p.jpg]]

Click the image for a 1440p version or [https://www.starbasegame.com/roadmap/ check the folder] for 4K and other versions.

[[Category:Early Access]] [[Category:Official_page]]

Support

2021-08-01T20:25:30Z

JoelFB: requesting support section

__TOC__
{{Official_Info}}

= Summary =

Welcome to the support page - we'll be adding stuff here as we go.

If you have anything that would be helpful on this page (and reduce our support load), please DM JoelFB#7362 (with a clear message about Wiki support page help - DM backlog is getting big too!).

= Important notes =

'''Last updated: 1 Aug 2021'''

<h3 style="color:orange;">Steam is aware of the crash issues and there will be a "beta client" soon</h3>

=== Don't use Easy Build Hall with normal ships! ===
Using the Easy Build Hall only works with the tutorial Laborer (module) ship. It does not work with ''any other'' ship! It will work with new custom designs built from modules from scratch by you, but no existing ship, such as a ship bought from a store, can use the Easy Build Hall and survive. This is the #1 reason for broken ships at the moment.

=== Don't use normal items or objects in Easy Build Hall! ===
Do not use normal items/objects in Easy Build Hall/Mode. Only use modules in Easy Build. Normal items/objects can be used with the Bolt Tool though.

=== You can get a new tutorial Laborer by completing the Repair Job again! ===
If your Laborer ship has broken down for any reason, you can get another one by simply completing the Repair Job again. You should be able to do this without touching any of the settings. However you can also see if restarting the Tutorial helps, in the ESC menu -> Settings -> Tutorial.

=== You can craft anywhere, you don't need to be in Easy Build Hall ===

The tutorial instructs you to craft in the Easy Build Hall, however you can craft anywhere in space, for example on top of your own spaceship. You do not need to be in Easy Build Hall to craft. In fact, other people can craft on your bench too. You don't even need to bolt it down (but bolting your crafting bench is recommended if you intend to move the ship).

=== Station inventory is full - you can sell ghost items ===

There's a bug in the game that creates 'ghost' items, which may cause your station inventory to be full. These do not show up in your inventory, but they do show up in the sell terminal in the Marketplace.

=== You can sell unworking ships ===

You can sell ships (even those that are broken) near the "Galaxy is big!" signpost, in the red building next to the green Sunny Ship Center. Spawn the bugged ship at the landing platform and the spawn screen will give you a sell quote on the ship. (You can also fly a ship there to get the sell quote, but spawning is usually easier if the ship is somehow bugged.)

[[File:starbase_sellship_sell_location_01.jpg|400px|link=]][[File:starbase_sellship_sell_location_02.jpg|400px|link=]][[File:starbase_sellship_sell_screen_01.jpg|400px|link=]][[File:starbase_sellship_sell_screen_02.jpg|400px|link=]]

= Lost or broken ships =

Ships can get broken or lost during the Early Access launch period far easier than normal due to multiple game bugs. We are struggling with the support load this has caused, and are lagging in fulfilling the support requests. We are currently (as of 31 July 2021) unable to do special requests such as warping ships (i.e. if you've lost a ship with ore cargo). We should be able to start doing these once the first week is behind us and we're not getting more requests than we can handle. We can possibly do them later as well, our servers track your ships and we can investigate these better when we have more time to spend on an individual case. The same goes for other complicated situations as well. We apologize for the inconvenience and delay!

In the meantime, here are some tips:

* The tutorial will grant you a new Laborer with a 2 hour cooldown
* Go to the Settings menu -> Tutorial, and choose the Repair Job
* Once you go to the Repair Job area and complete it, you should receive another Laborer

If everything else fails, you can try to reset the tutorial completely by going to the ESC menu -> Settings -> Tutorial -> Reset Tutorial. This does not work in all cases but it's good to try if everything else has already failed.

=== Grinding away when your ship is lost or broken ===

Starbase isn't tied to a single ship - it's intended for players to have multiple ships (for different purposes, or just as backup). If you lose one ship, you can still play with another ship (provided that you can get another Laborer from the Tutorial or have enough ores to buy from the stores, or get a voucher).

You can also dismantle the tutorial Laborer to parts and sell the parts for credits (which you can use to buy ores from the Auction House).

= Requesting support =

If you have a problem with the game, you can request support via the ingame F1 Feedback Tool (press F1 ingame to access). We will be around in Discord and we'll do our best on Steam forums as well, but the ingame F1 Feedback is our #1 support channel for immediate game issues.

=== You may have already received a voucher ===

If you've requested a voucher, it's possible you may have already received it - check your Bank Statement (you can search). We do not always send any message after the voucher (especially if done via Discord, where we just mark the request with an emote), so you may not be fully aware. In any case please if you've already filed a request, please do not file another request, we are working in order of requests and it's important to not flood the requests.

= Ship vouchers =

=== What are vouchers ===

Vouchers are used by the game's support team to refund lost or broken spaceships. You can request a voucher by filing an F1 Feedback Tool report for Ingame help. Please specify the ship you're requesting the voucher for, and some details of what happened.

=== How to know if you've got a voucher ===

A voucher will show up in the Bank Statement info when received. You can go to the Inventory and check the CV tab, and then Bank Statement. The voucher should show up as a "Received ship voucher" entry.

[[File:starbase_voucher_bank_statement3.png|713px|link=]]

=== Find Sunny Ship Center ===

Each Origin station has a "Sunny Ship Center". It's a green-yellow building (but not the OKI building). Sunny Ship Center sells "starter" versions of many ships, designed for the early experience. These ships only require ores that are found within the safe zone of the Origin station(s). Other stores may sell ships that require more rare ores.

[[File:starbase_voucher_sunnyship_location.jpg|400px]][[File:starbase_voucher_sunnyship_logo.jpg|400px|link=]][[File:starbase_voucher_sunnyship_location_entrance.jpg|400px|link=]]

=== Laborer in the middle of Sunny Ship Center ===

Enter the Sunny Ship Center from the ground level, and find the "Central Showroom" (it's in the middle). There you will find the "Laborer module" ship.

[[File:starbase_voucher_sunnyship_central.jpg|400px|link=]][[File:starbase_voucher_sunnyship_laborer_upclose.jpg|400px|link=]]

=== Buy with voucher ===

Once you've located the ship you have the voucher for, simply press the Buy button and you will get the ship free of cost.

[[File:starbase_voucher_shipshop_free.jpg|400px|link=]]

=== Ship Shops vs Starter ships ===

There are multiple Ship Shops that sell ships. However they may require additional ores not found within the safe zone.

Also please note the Easy Build Hall (/Mode) does not support any store bought ships besides the Laborer module!

[[Category:Support]][[Category:Help]]

Support

2021-08-01T20:22:15Z

JoelFB: /* Important notes */ added sell screens + inventory full note of ghost items

File:Starbase sellship sell screen 02.jpg

2021-08-01T20:20:30Z

JoelFB: File uploaded with MsUpload

File uploaded with MsUpload

File:Starbase sellship sell screen 01.jpg

2021-08-01T20:20:30Z

JoelFB: File uploaded with MsUpload

File uploaded with MsUpload

File:Starbase sellship sell location 02.jpg

2021-08-01T20:20:30Z

JoelFB: File uploaded with MsUpload

File uploaded with MsUpload